Guest Relations Manager

Spanish Peaks Mountain Club • Montana, Montana • 1d ago

USA - MT - Montage Big Sky

Full time

R44048

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Here (https://www.myworkday.com/montage/d/task/2998$46522.htmld) to apply internally.

Guest Relations Manager

SUMMARY

The Guest Relations Manager is responsible for the management and day-to-day operations of the Guest Relations department. This is an integral position held accountable for the seamless movement of guests in and out of the hotel. The Guest Relations Manager is flexible, proactive, resourceful, efficient, and always acts with a high level of professionalism.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

Effectively leading and managing the Guest Relations team

Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP's and daily group activities

Creating and maintaining positive rapport and relationships with local community leaders and vendors alike

Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional

Ensuring excellent customer service is provided to guests throughout their stay

Selecting, training, and scheduling front desk Associates

Maintaining new procedures for Guest Relations operations that improve processes and communication

Ordering supplies and maintaining an appropriate level of inventory

Communicating and developing front desk Associates to ensure all standards are met on a consistent basis

Performing additional duties as assigned that may be outside of the normal scope based on business needs

QUALIFICATIONS

College degree preferred

2 to 3 years leadership experience in a luxury hotel

Exceptional guest recovery skills

Enjoy interacting with people in a fast paced environment

Excellent organizational and time management skills

Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook

Must possess a positive attitude

Must be willing to participate in a learning environment

Must integrate company values throughout all interactions

Must be able to quickly adapt and effectively use new software products

Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands

PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be able to lift up to 35 lbs on a regular basis. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we're committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it's a way of life.

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