JOB SUMMARY
The Energy Efficiency / Demand Response Program Manager is responsible for leading one or more energy solution(s), program(s), or initiative(s) by collaborating with internal and external teams to meet annual regulatory kWh savings targets within budget while ensuring compliance with approved program implementation plans, regulatory requirements, internal controls, evaluation standards, and customer experience objectives. The position requires detailed knowledge of regulated customer programs, collaboration, contract management, budgeting, leadership of external vendors, the ability to plan strategically within a regulated framework, and the ability to effectively prioritize and execute on multiple simultaneous priorities.
MAJOR JOB RESPONSIBILITIES
Management of at least one energy solution program or initiative to with accountability for participation, energy savings performance, customer satisfaction, program compliance, and achievement of regulatory targets within approved budgets.
Maintain the highest level of customer satisfaction through problem-solving, ethical decision making, and continuous improvement.
Assist with vendor contract development, onboard vendors when needed, establish infrastructure to support the program, monitor vendor performance, enforce contractual requirements, and implement a strategic business plan to achieve objectives and goals.
Effectively manage an external team and establish an engaging work environment by creatively motivating others to achieve desired goals and collaborate internally (including Marketing, Evaluation, Regulatory, Data Analytics, Customer Care, Legal, Supply Chain) and externally among a multi-disciplinary team for effective data tracking, reporting, and marketing.
Assess and mitigate risk by establishing and managing quality assurance and verification strategies, ensuring implementer vendors are held accountable to perform in accordance with contracts and in compliance with filed energy efficiency program implementation plans and other regulatory, internal and process requirements.
Develop, track, and communicate key performance indicators, forecasts, participation trends, budget impacts, and operational risks to management and cross-functional stakeholders.
Assist with program design and evaluation efforts by engaging with the Southern Company Design and Evaluation team to provide valuable feedback and drive success.
Leverage relationships with external organizations (trade associations, community agencies, non-profits, local stakeholders, etc.) to educate about energy efficiency opportunities, empower the external organization to become a program ambassador, and drive program participation.
Manage program performance by proactively monitoring participation, savings, budget, customer experience, vendor delivery, and risk indicators; identify gaps early and implement corrective action plans to keep the program on track to meet annual goals.
Lead regular performance reviews with implementation vendor partners, using data, contract requirements, and program goals to drive accountability, resolve barriers, and improve outcomes.
Proactively identify opportunities to improve program design, delivery workflows, customer participation, contractor/vendor performance, reporting accuracy, and cost-effectiveness.
Lead issue resolution for escalated customer, contractor, vendor, or stakeholder concerns while balancing customer satisfaction, regulatory compliance, and prudent program administration.
Support regulatory filings, data requests, audits, EM&V activities, and stakeholder inquiries by providing accurate program information, performance narratives, supporting documentation and operational @context.
JOB REQUIREMENTS
Education & Experience
Minimum:
4-year accredited degree preferred with additional consideration given for advanced degrees and/or relevant industry certifications, such as CDSM, BPI BA-T or BA-P, HERS Rater, REA, CEA, or CEM, etc.
Strong project and/or program management skills including strategic planning, budgeting, forecasting, the ability to develop and implement effective workflow and quality assurance / quality control processes.
Demonstrated experience leading or influencing across multiple organizations to achieve effective outcomes, regardless of the reporting relationship.
Knowledge of or experience with regulated energy efficiency or demand response programs and direct customer or contractor interaction.
Preferred:
Experience supporting regulatory filings, evaluations (EM&V), or Public Service Commission-related activities.
Experience reviewing and editing scopes of work and maintaining service level agreements through a working relationship with a third-party, preferred.
Working knowledge of quality assurance, compliance monitoring, audit readiness practices, and continuous improvement methodologies
Knowledge & Skills
Minimum:
Ability to work in a rapidly changing environment across multiple teams, with experience prioritizing time-sensitive projects and producing quality results while maintaining focus on performance, compliance, and customer experience.
Excellent communication skills (written, verbal, and visual/graphical) with the ability to prepare concise leadership updates, regulatory-facing narratives, vendor communications, and issue-resolution documentation and can effectively present to internal peers, leadership, and external partners.
Ability to be strategic and creative to improve processes and a proven track record of demonstrating critical thinking and problem-solving around complex issues.
Demonstrated ability to analyze program data, identify trends or risks, assess root causes, and translate insights into practical action plans.
Working knowledge of energy efficiency and/or demand response program operations, including customer participation, contractor networks, incentive processing, quality assurance, reporting, and evaluation considerations.
Proficiency in Microsoft 365 Suite of applications including Outlook, Excel, Teams, PowerPoint, and Copilot.
Preferred :
Strong financial acumen, including budgeting, forecasting, invoice review, accruals, cost-effectiveness awareness, and ability to manage program spend within approved budgets.
Strong vendor management skills, including the ability to set expectations, review performance, enforce contract requirements, document concerns, and drive accountability.
Ability to lead difficult conversations with implementation partners, contractors, internal stakeholders, or leadership in a professional, fact-based, and solution-oriented manner.
Behavioral Attributes
Role model of Our Values and Safety Excellence
Seen as a trusted individual due to depth of expertise and knowledge, confidence, decision making ability, consistency, honesty, and integrity.
Self-directed and resilient, with the ability to take initiative, work effectively both independently and in a team environment, remain focused in a fast-paced and regulated environment, and proactively identify opportunities to improve program effectiveness, operational efficiency, customer experience, and vendor performance.
Results-oriented and goal-driven, with a strong commitment to meeting or exceeding program targets while maintaining compliance, customer satisfaction, and fiscal responsibility.
Demonstrates sound judgment, professionalism, and emotional intelligence when managing conflict, performance concerns, customer issues, or vendor accountability discussions.
Ability to build effective partnerships inside Customer Experience, across functional boundaries, and externally able to motivate and influence others without positional leadership.
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and bene?ts will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 21054
Job Category: Customer Service
Job Schedule: Full time
Company: Georgia Power
