Customer Solutions Advocate (Collections) - Grand Rapids, MI - Full Time

Fifth Third Bank, N.A. • Grand Rapids, MI • 1h ago

Grand Rapids, MI

Full time

R69139

Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: Under direct supervision , proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company commitments. Provides solutions on multiple consumer products including equity, unsecured, auto, and credit card, utilizing multiple systems.

Accountable for risk mitigation by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all @types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency

Monitor delinquent accounts to identify, at the earliest opportunity, situations where alternatives to repossessions, bankruptcies, foreclosure, etc. exist

Display effective time management skills to enhance productivity while using multiple system platforms to identify, evaluate, and resolve reasons for delinquency

Skip trace accounts by accessing statements, applications, and third-party vendor services for the purpose of improving customer contact and overall account resolution

Employ conflict management skill set, in order to handle escalated situations, while staying in compliance with the Fifth Third Quality Assurance Procedure and providing outstanding customer service

Multi-task and work independently in a fast-paced environment while reviewing metrics and evaluating performance

Mentor and train peers while functioning as a Customer Solution's subject matter expert

Escalate complaints and/or accounts with unique circumstances to leadership as outlined by the bank's complaint management program

SUPERVISORY RESPONSIBILITIES: None.

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.

MINIMUM KNOWLEDGE & SKILLS REQUIRED:

High school diploma or equivalent

Minimum one-year collections, customer service, sales, or customer solutions advocacy experience required

Proficient oral, written, and intrapersonal communication skills

Exemplary comprehension, listening and negotiation skills

Excellent customer service skills with both external and internal customers

Attention to detail

Excellent conflict management skills

Ability to work in a Call Center environment

Basic mathematical and analytical skills

Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.

Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook.

Self-motivated, professional with strong organizational and problem-solving skills

LI-EG1

Customer Solutions Advocate (Collections) - Grand Rapids, MI - Full Time

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Grand Rapids, Michigan 49546

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Introduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you. Are you ready to take the next step?

Fifth Third is a bank that's as long on innovation as it is on history. Since 1858, we've been helping individuals, families, businesses and communities grow through smart financial services that improve lives. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation's highest performing regional bank, but to be the bank people most value and trust.

Similar Jobs

Credit Union Conversion Coordinator

CU Answers • Grand Rapids, MI • 1h ago

Finance, Accounting & Banking

Description We are seeking a detail-oriented and client-focused Conversion Coordinator to support the successful onboarding, conversion, and implementation of credit union systems and services. CU*Base or CBX experience...

1h ago

Go to Apply

Operations Financial Analyst, Inventory

Perrigo • Grand Rapids, MI • 1h ago

Finance, Accounting & Banking

Perrigo Operations Financial Analyst, Inventory Location: Grand Rapids, MI, US, 49503 At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We ar...

1h ago

Go to Apply

Accounts Payable Clerk

Roskam Foods • Kentwood, MI • 5h ago

Finance, Accounting & Banking

Position Description and Purpose: Founded in 1923 and headquartered in Grand Rapids, Michigan, Roskam Foods is a leading contract manufacturer that partners with world-renowned food brands, retailers, and food service pr...

5h ago

Go to Apply

Director of Finance

Robert Half • Grand Rapids, MI • 2d ago

Finance, Accounting & Banking

Description We are looking for a strategic finance leader to oversee financial performance for manufacturing operations in Grand Rapids, Michigan. This role will guide planning, reporting, and operational analysis across...

2d ago

Go to Apply

Business Banking Underwriter II

Huntington National Bank • Byron Center, MI • 4d ago

Finance, Accounting & Banking

Description Summary: The Business Banking Underwriter II is responsible for underwriting Business Banking loans to determine credit worthiness and compliance with Bank lending policy. Duties and Responsibilities: Support...

4d ago

Go to Apply

Finance Business Partners - Total Tax

Deloitte • Grand Rapids, MI • 4d ago

Finance, Accounting & Banking

Are you ready to apply your financial and analytical skills in a dynamic environment? Are you looking for an exciting opportunity to be a strategic business advisor to executive leaders? If so, Deloitte could be the plac...

4d ago

Go to Apply

Manager, Finance Business Partners- International Tax

Deloitte • Grand Rapids, MI • 4d ago

Finance, Accounting & Banking

4d ago

Go to Apply

Financial Analyst, FP&A

C&S Wholesale Grocers, Inc. • Byron Center, MI • 5d ago

Finance, Accounting & Banking

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain...

5d ago

Go to Apply

Accounting Assistant

Robert Half • Hudsonville, MI • 5d ago

Finance, Accounting & Banking

Description We are looking for an Accounting Assistant to join a team in a contract-to-permanent role. This position supports day-to-day financial operations while also assisting with office coordination and administrati...

5d ago

Go to Apply

Senior Accounting Specialist

CU Answers • Grand Rapids, MI • 6d ago

Finance, Accounting & Banking

Description Earnings Edge is looking for a Senior Accounting Services Specialist to join our growing team. In this role, you'll work directly with credit unions to provide expert accounting support, assist with new clien...

6d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)