Online Grocery Pick-Up Clerk

Kroger Family of Companies • Amelia, OH • 3h ago

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. RESPONSIBILITIES Essential Job Functions:

·Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

·In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

·Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

·In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

·E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.

·Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

·Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

·Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.

·Read and follow directions given in the note section

·Ensure quality and freshness of all items chosen

·Communicate with customers via a portable phone and respond to calls in a professional and timely manner

·Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars

·Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

·Process the orders through the point of sale (POS) system

·Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

·Maintain organization and cleanliness of staging areas and equipment

·Report pricing, scanning, and item location discrepancies and invalid temperature @types to the store e-Commerce supervisor

·Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair

·Perform required opening and closing procedures

·Assist in training new e-Commerce team members

·Meet/exceed productivity standards

·Ability to work cooperatively in high paced and sometimes stressful environment.

·Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

·Ability to act with honesty and integrity regarding customer and business information.

·Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

·Provide sup

QUALIFICATIONS Minimum Position Qualifications:

Ability to work without supervision

Ability to read shelf tags

Basic math skills (i.e., counting, addition, and subtraction)

Excellent oral/written communication skills

Desired Previous Experience:

Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Similar Jobs

Bakery/Deli Clerk

Kroger Family of Companies • Cincinnati, OH • 1h ago

Retail & Hospitality

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and prof...

1h ago

Go to Apply

Environmental Services Assistant Manager

Healthcare Services Group, Inc. • Cincinnati, OH • 3h ago

Retail & Hospitality

Overview Role: Environmental Services Assistant Manager Join Healthcare Services Group (HCSG) as an Environmental Services (EVS) Assistant Manager, overseeing cleaning and sanitation services at a long-term care facility...

3h ago

Go to Apply

Retail Sales Consultant

AT&T • Cincinnati, OH • 1d ago

Retail & Hospitality

It's time to take your sales career to the next level. Every day, you'll be at the center of it all. Your goal? Create meaningful connections with every customer with your personalized sales expertise. Meeting sales targ...

1d ago

Go to Apply

Senior Manager, Retail Consultancy

Publicis Groupe • Cincinnati, OH • 1d ago

Retail & Hospitality

Company description Mars United? Commerce is a global commerce marketing practice that aligns people, technology, and intelligence to make the business of our clients better today than it was yesterday. Our worldwide cap...

1d ago

Go to Apply

Senior Manager, Retail Consultancy

Publicis Groupe • Cincinnati, OH • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Mobile Associate - Retail Sales

T-Mobile USA, Inc. • Cincinnati, OH • 1d ago

Retail & Hospitality

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew...

1d ago

Go to Apply

Director, Retail Consultancy

Publicis Groupe • Cincinnati, OH • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Account Manager, Retail Big Box

Charter Communications Holding Co LLC • Cincinnati, OH • 1d ago

Retail & Hospitality

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you thrive on building strong relationships and driving sales performance within reta...

1d ago

Go to Apply

Regional Retail Recruiter - NE Market

ADVANTAGE SALES & MARKETING LLC • Cincinnati, OH • 1d ago

Retail & Hospitality

Regional Retail Recruiter - NE Market Job Locations US-NJ-Newark | US-OH-Cincinnati | US-NY-Brooklyn | US-PA-Phila Primary Posting Location : City Newark Primary Posting Location : State/Province NJ Primary Posting Locat...

1d ago

Go to Apply

Kitchen Team

Panda Restaurant Group Inc • Florence, KY • 1d ago

Retail & Hospitality

Experience Required None Minimum Education Required High School Diploma/G.E.D. Compensation $17.00 - $20.00 / hourly Hours Per Week 40 Number Of Positions 1 Work Schedule and Shift Requirements First (Day) Job Descriptio...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)