ASSET PROTECTION SPECIALIST

Kroger Family of Companies • Coppell, TX • 2h ago

Protect company assets through the execution of safety initiatives, inventory recovery and internal and external theft reduction programs. Assist with reduction of lost inventory, time, and assets, monitor surveillance equipment and partner with the district asset protection (AP) manager in the implementation and oversight of AP initiatives. Identify, observe and apprehend shoplifters and others (internal or external) involved in criminal activity impacting the company. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

Conduct plainclothes surveillance to detect internal and external loss within a store environment

Conduct internal and external investigations and report findings to appropriate stakeholders; apprehend individuals involved in illegal acts

Comply with all federal, state, and local laws, as well as company policies and procedures, when carrying out responsibilities

Conduct physical security checks; make recommendations to prevent loss and improve profitability

Partner with law enforcement and prepare case reports for criminal prosecution

Identify and resolve conditions/behaviors that affect shrink, safety and profitability by auditing for compliance and communicating AP awareness

Serve as a district and division liaison to identify and develop solutions to reduce waste

Complete thorough reports on all AP related activities

Support the district asset protection manager (APM) in execution of AP initiatives

Ensure the implementation and effectiveness of AP strategies at store level

Assist the district APM with external and internal investigations

Testify in court and labor hearings on behalf of the company

Ensure compliance with corporate policies and procedures

Test functionality of store AP equipment (EAS, Lane Hawk, CCTV, etc.) during store visits

Travel to locations throughout the division and maintain ability to work a varied schedule and on weekends

Ability to work cooperatively in high paced and sometimes stressful environment

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Ability to follow directions and seek assistance when necessary to resolve customer and business issues

Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

High School Diploma or GED

Excellent oral/written communication skills

Exceptional customer service skills

Demonstrated ability to maintain integrity, honesty and professionalism

Ability to diffuse confrontational situations

DESIRED

Bachelors Degree

1 year of retail asset protection experience

Any multistore asset protection experience

Wicklander Certification

Operational knowledge of CCTV systems

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