Product Support Manager Electric Drive

KOMATSU AMERICA CORP • Milwaukee, WI • 1h ago

JOB REQUIREMENTS: Job Description Apply now Product Support Manager-
Electric Drive Trucks- US West Posting Start Date: 8/20/26 Job Location
(Short): USA, Requisition ID: 36708 Onsite or Remote: Remote Position
Join Komatsu and Be Part of Something Big! Job Overview Facilitate
mining distributor and customer success by identifying and driving the
resolution of Komatsu mining product issues, assist distributors with
surface mining equipment troubleshooting, manage key relationships at
Komatsu factories and distributors, serve as the local proponent for the
Technical Service Information (TSI) process, provide technical support
for new mining equipment installations, serve as the proponent for the
mining product warranty process, and provide product support training to
distributors. Key Job Responsibilities Support servicing agent with
diagnosing and resolving technical and service problems on Komatsu\'s
surface mining hydraulic shovel equipment line. Advise servicing agent
and customers on operational and maintenance best practices for surface
mining equipment. Review and adjudicate warranty claims from servicing
agent for Komatsu surface mining equipment in accordance with Komatsu
Service Policy and Procedure Manual guidelines. Prepare reports,
presentations, charts/graphs, and other documents to summarize Komatsu
machine performance. Coordinate mining equipment project start-up with
customer and servicing agent after sale is complete. Manage assembly,
commissioning and delivery of machines to customers in accordance with
contract delivery terms. Serve as mediator to resolve any disputes
between the customer and servicing agent. Execute policy settlements
(outside warranty) on behalf of Komatsu. Conduct meetings with servicing
agent and customers to manage product acceptance through continuous
improvement using Komatsu\'s JoiFUL process. Compile reports to document
quality issues on mining machines on an ongoing basis for Komatsu
factory engineering review. Coordinate field investigations or mining
machine testing required by Komatsu. Coordinate the implementation of
any post and pre-delivery Komatsu factory updates to the machines with
the servicing agent and the customer. Manage training plans to improve
Komatsu machine support capability levels for the servicing agent
personnel. Perform Root Cause Analysis (RCA) investigations on Komatsu
mining equipment and major components. Interpret and analyze predictive
maintenance and machine health data including oil analysis reports,
customer maintenance records, machine downloads, and... For full info
follow application link. Komatsu is an Equal Opportunity Workplace and
an Affirmative Action Employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin, disability,
or protected veteran status. *** APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/C748EC2D03D54CBD

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