About the Opportunity
We are seeking customer-focused individuals to join a growing customer support team. In this role, you will assist participants by phone and email, help resolve account and website-related concerns, provide guidance on available programs, and deliver an exceptional customer experience. This is an excellent opportunity for someone with call center experience who enjoys helping others and solving problems.
Key Responsibilities
Provide outstanding customer service and strive for first-call resolution.
Handle inbound phone calls, email requests, and escalated customer inquiries.
Assist participants with registration, login, and account access issues.
Guide users through website navigation and online resources.
Answer questions regarding available programs and applications within a private online portal.
Partner with internal teams to resolve non-routine or escalated issues.
Support participants by completing surveys and collecting information over the phone.
Accurately document customer interactions and follow established procedures.
Required Qualifications
High School Diploma or GED.
Minimum 1 year of call center experience.
Strong customer service and problem-solving skills.
Excellent verbal and written communication abilities.
Strong attention to detail and active listening skills.
Proficiency with Microsoft Office, including Word and Excel.
Comfortable working in multiple computer systems and navigating the internet.
Flexible and willing to work overtime as needed.
Ability to successfully pass a background check and drug screen.
Must reside within one hour of the Indianapolis office.
Preferred Qualifications
1-3 years of experience in a technical call center or customer support environment.
Bilingual Spanish/English candidates are highly encouraged to apply and will receive priority consideration.
Experience assisting customers through written communication, including email support.
Training Information
Mandatory Onsite Training
Dates: September 21 - October 2
Schedule: Monday-Friday, 8:30 AM - 5:00 PM EST
Training will remain onsite for approximately four weeks, or until employees are fully prepared to work independently.
Hybrid Work Environment
After successful completion of training and readiness evaluation:
Work remotely with 2 required onsite days per week.
Some employees may spend additional time onsite before transitioning to hybrid.
Contractors must maintain onsite attendance throughout the assignment as required.
Home Office Requirements
Dedicated private workspace with a door.
Ability to hardwire company equipment directly to the internet (Wi-Fi only is not permitted).
Remote work cannot be used as a substitute for childcare.
Available Shifts
Permanent schedules are assigned upon offer acceptance and do not change.
8:00 AM - 4:30 PM
8:30 AM - 5:00 PM
9:00 AM - 5:30 PM
10:00 AM - 6:30 PM
11:00 AM - 8:00 PM
Why Apply?
Hybrid work opportunity after training.
Consistent full-time schedule.
Opportunity to build customer service and technical support experience.
Supportive, team-oriented environment focused on helping people access valuable health and wellness resources.
Job Type & Location
This is a Contract to Hire position based out of Indianapolis, IN.
Pay and Benefits
The pay range for this position is $16.00 - $16.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Indianapolis,IN.
Application Deadline
This position is anticipated to close on Sep 4, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
