Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
The Senior Manager of Supply Chain Solutions is responsible for ensuring that digital tools created by the Supply Chain Solutions team are successfully installed, configured, and adopted across the BioProduction Group. This role coordinates tool training, user enablement, and ongoing engagement activities to ensure employees can effectively use the available applications within their day-to-day supply chain responsibilities.
The role is also responsible for monitoring tool usage across divisions, promoting balanced adoption, and developing metrics that measure engagement, application utilization, training effectiveness, and business value. The Senior Manager will work closely with functional supply chain teams, business leaders, and application owners to identify adoption gaps and improve the overall user experience.
Secondary responsibilities include supporting application development, enhancements, testing, troubleshooting, and ongoing application support where needed by the Supply Chain Solutions team.
Location:
This is an onsite position that can be hired into our locations in Waltham MA, Plainville, MA, Grand Islnad, NY, Carlsbad, CA, Highland Heights, KY, or Millesburg, PA. Residency within commuting distance of any of these sites is required. No relocation assistance provided.
HOW YOU WILL MAKE AN IMPACT
As a key member of the BioProduction Supply Chain Team, you will ensure that Supply Chain Solutions tools are properly installed, configured, and available to users across the organization.
You will lead the development and delivery of training programs, user guides, workshops, office hours, and other enablement activities that help employees confidently and effectively use the tools.
You will partner with application owners, and functional teams to coordinate tool installations, system access, user readiness, and technical requirements.
You will monitor tool usage across business units and divisions to ensure applications are being used consistently and that adoption is balanced across the organization.
You will identify divisions, functions, applications, or user groups with low engagement and develop targeted training, communication, and support plans to improve adoption.
You will establish and maintain key performance indicators for application usage, active users, training completion, user engagement, adoption, data quality, user satisfaction, and demonstrated business value.
You will develop dashboards and recurring reports that provide leadership with visibility into tool performance, utilization trends, adoption gaps, and opportunities for improvement.
You will work with functional supply chain owners and business leaders to understand user needs, gather feedback, and identify opportunities to improve tools, training materials, and support processes.
You will promote continued engagement after initial training through refresher sessions, user communities, office hours, communications, and other ongoing enablement activities.
You will coordinate application release communications and training activities so users understand new features, enhancements, process changes, and expected benefits.
You will define and promote consistent standards and best practices for tool installation, training, adoption measurement, user engagement, and ongoing support across the BioProduction Group.
You will support application development, configuration, testing, enhancement, troubleshooting, and maintenance activities based on team priorities and business needs.
REQUIREMENTS:
Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in supply chain operations or related field
Preferred Fields of Study: Supply Chain Management, Business Administration, Engineering, or related field
Experience with SQL, or Python is required
Advanced supply chain certifications are a plus
Demonstrated expertise in ERP systems (SAP preferred) and advanced planning tools
Strong project management skills with track record of successful implementation
Advanced Microsoft Office skills, particularly Excel and PowerPoint
Experience with continuous improvement methodologies (Lean, Six Sigma)
Demonstrated ability to guide cross-functional initiatives
Strong analytical and problem-solving capabilities
Clear written and verbal communication skills
Ability to build consensus and align stakeholders
Experience in KPI development, tracking, and dashboard creation
Knowledge of inventory management and supply chain optimization techniques
Experience working in dynamic, global environment
Willingness to travel up to 10% as needed
Ability to work flexible hours occasionally to support global operations
Compensation and Benefits
The salary range estimated for this position based in Massachusetts is $130,000.00-$194,100.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
