Guest Safety Specialist I

WorkSource Oregon • Grand Ronde, OR • 2d ago

Essential Job Functions: \' Provides outstanding guest service,
including answering inquiries, providing directions, and delivering
information for general problem solving. \' Patrols grounds, lobbies,
corridors, and public rooms. \' Investigates guest and employee safety
concerns according to department policies and procedures. \' Answers
incoming phone calls and directs appropriately to dispatch, security
podium and employee entrance areas. \' Ensures compliance with Gaming
Regulations, Minimum Internal Controls Standards, Casino Policies and
Procedures, and Local, State, and Federal laws. \' Monitors and observes
the consumption and service of alcoholic beverages and reports concerns
to the MOD. \' Properly identifies Casino personnel and vendors entering
and exiting through the Employee Entrance. \' Performs funds
verifications, table games and slot machine drops, and transports of
funds between departments, including fills, credits and escorts or funds
and personnel. \' Informs guests of Casino policies and procedures when
needed, and informs MOD of guests that may need to be excluded. \'
Reports accidents and conditions requiring correction according to
policies and procedures; writes reports including actions taken. \'
Responds to emergency medical situations. \' Provides traffic control,
implements evacuation plans and routes and maintains crowd control at
entry points when necessary. \' Coordinates temporary landing zones for
Life Flight helicopters. \' May perform generator checks on regular
basis and patrol RV lot to ensure all overnight guests have registered.
Spirit Mountain Standards: \' Delivers Spirit Mountain\'s Spirit of
Excellence (SOE) by consistently modeling attitudes and behaviors in
alignment with SMGI\'s Pride Values, Brand Promise, and Business Vision.
\' Learns comprehends and complies with all Company and departmental
policies and procedures, MICS, gaming regulations, and Title 31
Regulation requirements. \' Follows all Corporate and departmental
safety policies and procedures. Required Knowledge of: \' Principles,
practices, and techniques of providing safety and security services. \'
Tactics and methods of self-defense. \' Gaming regulations and Minimal
Internal Controls. \' Computer hardware and software applications.
Education, Experience, Licenses, Registrations, and Certifications: \'
High School Diploma or equivalent, and six (6) months guest service,
safety and security, , or emergency services work experience, or
equivalent combination of education, training and experience. In the
case that guest service is the only experience; the casino will provide
new hires security training at the Security department\'s expense. \'
High security gaming license issued by the Grand Ronde Gaming
Commission. \' Must possess a valid Driver\'s License and be eligible
for the company insurance. \' Must possess or have the ability to obtain
First Aid and CPR Certification within six months of employment. \' Must
successfully pass testing related to following skills: typing, guest
safety and service mindset, and report writing. \' Must be at least 21
years of age. \' Due to the nature of the interactions with other
employees and the public we serve, employee

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