Administrative Assistant

Robert Half • Grand Rapids, MI • 8h ago

Description We are looking for an Administrative Assistant to support a non-profit organization in Grand Rapids, Michigan. This Contract to Permanent opportunity is ideal for someone who can combine strong office coordination skills with compassionate client support in a community-focused setting. The person in this role will help individuals and families access housing resources, maintain accurate documentation, and contribute to program success through organized, responsive service.

Responsibilities:

Welcome clients, answer incoming calls, and provide day-to-day administrative support for housing-focused programs in a courteous and attentive manner.

Evaluate client circumstances, gather required information, and help determine program eligibility and service needs for individuals and families facing housing instability.

Assist participants with housing searches, application steps, and rent affordability reviews in alignment with program guidelines.

Educate clients on renter expectations, lease-related responsibilities, and effective ways to navigate concerns with landlords or property managers.

Coordinate with property owners, community partners, and service providers to support placements, resolve issues, and encourage stable housing outcomes.

Maintain organized client records, complete data entry, and prepare monthly, quarterly, and annual reports to satisfy funding and compliance standards.

Monitor housing units for program suitability and quality expectations while documenting findings and follow-up actions as needed.

Support workshops, coaching sessions, and group activities that encourage self-sufficiency, employment readiness, and long-term housing stability.

Participate in team meetings, trainings, and process improvement efforts, including updates to service procedures and documentation practices.

Carry out additional administrative and program support duties as assigned to help meet agency goals and regulatory requirements. Requirements - Experience in administrative support, front desk coordination, receptionist work, or office operations.

Ability to manage inbound calls, perform accurate data entry, and maintain detailed records in a timely manner.

Strong written and verbal communication skills, with the ability to interact effectively with clients, staff, and external partners.

Comfortable handling sensitive information with professionalism, discretion, and attention to accuracy.

Ability to interpret program rules, follow established procedures, and complete required reporting for compliance purposes.

Strong organizational skills with the ability to balance multiple priorities in an office and community-based service environment.

Proficiency with standard administrative systems and general office technology.

Commitment to supporting individuals and families with empathy, respect, and a service-oriented approach. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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