Assistant General Manager

Pioneer Valley Hotel Group • Springfield, MA • 5h ago

SPRINGFIELD Assistant General Manager We are seeking an energetic
Assistant General Manager to join our team at Pioneer Valley Hotel
Group. This role is essential for supporting the General Manager in
overseeing hotel operations, ensuring exceptional guest experience, and
foster a positive team environment. The position is based in Western
Massachusetts, where you will contribute to our mission of providing
outstanding service. Wherever you want to go, whoever you want to be,
you deserve a career that fulfills your purpose. Be inspired by what\'s
possible and discover your own future. Customer service is significant
to this position in the hospitality business and the manner used is
important to both the customer and team members. Must be flexible and
available to work 7 AM - 3 PM, 3 PM - 11 PM, 11 PM - 7AM, on call as
needed. Manages costs within the hotel, including supplies, utilities,
food and beverage and labor expenses to within budgeted parameters,
combining with sales/revenue acumen to deliver an efficient and
profitable operation Assist in overseeing daily hotel operations,
including food service, housekeeping, front desk, and maintenance
departments Ensures service, technical skills and other training occur
throughout the property to support successful daily operations
Establishes and maintains open, collaborative relationships with direct
reports and the entire team Support staff training, development, and
performance management to ensure high standards of customer service,
inspire and motivate teams to achieve operational excellence. Ensure
team members are treated fairly and equitably Hire team members who
demonstrate strong functional expertise, creativity and leadership to
meet the business needs of the operation Reviews guest survey results
and other data to identify areas of improvement. Reviews findings with
hotel team and ensures appropriate action is taken Ensures that the
building is well maintained and that operational areas have an
atmosphere that meets or exceeds guest expectations Ensures policies are
administered fairly and consistently and that team member performance is
evaluated and recognized where appropriate Ensure property meets
franchise standards Ensuring property is a safe and secure facility for
guests and team members Communicates and ensures execution of hotel
emergency procedures Requirements Proven experience in a supervisory or
managerial role within the hospitality industry. Previous experience
with PMS systems in the hotel industry. Strong organizational skills
with attention to detail. Ability to develop training programs that
enhance employee skills. Effective team management abilities with a
focus on motivation and performance. Excellent communication skills,
including phone etiquette.

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