About HUB
In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected - through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
Why Choose HUB?
Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development . Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
We are the perfect fit if you:
areseekingaprogressiveworkenvironmentatarapidlygrowingorganization
haveadesiretohelpothersprotecttheirfuture
haveanentrepreneurialspiritandarechallengedbytheopportunitytogrowthebusiness
arefocusedonlearninganddevelopmenttoenhanceyourindustryknowledgeandexpertise
are a self-starter willing to invest time and energy to learn the technical aspects ofour business
believeinintegrityandbuildingsuccessbydevelopingrelationshipswithothers
Employee Benefits Account Manager:
HUB's Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources, you will be amongst some of the industry's top talent to help guide and support our customer's needs and provide them with innovative solutions.
This role requires an individual who is professional and who displays the drive, determination, and self-motivation to build a business. Specifically, your mission will be to service and maintain exiting Employee Benefit accounts while uncovering opportunities for increasing business.
Responsibilities
Managesan Employee Benefitsbookofinsurancebusiness,whileactingwithahighdegreeofindependent discretion,autonomy, and decision-making
Provides professional, courteous service to ourEBclients, carrier representatives, underwriters,business partners, and HUB colleagues, resulting in a rate of account retention that meetsorexceeds expectations
ProvidesahighlevelofsupporttoEBProducersinobtaining,maintaining,andexpandingbusiness
May alsobe responsible foraccount rounding and the development of new business as appropriateandinaccordancewithstandardpractices,policies,andprocedures
Overseesthepreparationandimplementationofalltransactions,paperwork,andinternalprocessingfor assigned accounts
Acquiresunderstanding of clients' insuranceobjectivesand critically analyzes and comparesinsurance plans todeterminesuitability.Stays abreast of changes in the insurance industryand other external conditions that mayimpacttheir clients.Makesappropriaterecommendationstoclientsinresponsetothosechangesindependentofmanagerapproval
Acts asliaisonbetween clients and insurance carriers to resolve escalated complex serviceissues that require policy interpretation and experience-based judgment to resolve. Mayalsonegotiatewithunderwritersandcarriers.Troubleshootsclaimsandbillingissues
Responsibleforoverallretentionofaccountsinassignedbookofbusiness
Developsnewbusinessfromexistingaccountsandassignedleadsandcontributestomeeting departmental production goals.Identifiesand follows-up on cross-sellingopportunitieswhenappropriate
Manages,organizes,andconductsclientmeetingswhennecessary
AppropriatelydocumentsconversationswithclientsandcarrierrepresentativesandupdatesallHUBcomputersystemsandautomatedagencymanagementsystems whennecessary.Ensurestheaccuracyofdatainthosesystems
Travelsoncompanybusinessasrequired.Preparesreportsformanagementasrequired.
Supports,mentors,andtrainsAccountRepresentatives,asnecessary
Attendsindustryrelatedcontinuingeducationtrainingandcourses
Qualifications
Life & Healthinsurancelicense
Ahighschooldiplomarequired;somecollegepreferred
Above-averagetelephonetechniquesandtheabilitytocommunicateeffectivelywithprospectiveandexistingclients, aswellasotherstaffmembers
ProficiencywithMicrosoftOfficeSuite(Word,Excel,Outlook)
Abilityandwillingnesstoutilizecompany'scomputersystemandsoftware
Strongtypingskillswithanabilitytocomposeclearandconciseletters
Abilitytounderstandpolicyformsandcoveragedescriptions
Organizationalskillsrequired
Willingnesstoattendeducationalclassesdesired
Highattentiontodetailessential
This is a hybrid role, requiring three days per week in the office.
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
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