Customer Success Account Manager- Signature - Rocklin, CA

UPS • Grass Valley, CA • 11h ago

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position will support a territory including Rocklin, Grass Valley, Yuba City, Granite Bay, Lincoln, and Auburn, CA

Summary

The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.

Key Responsibilities

Issue Management

Serve as the primary point of contact and advocate for assigned accounts.

Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.

Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.

Value Creation / Proposals

Proactively engage existing customers to enhance value and prevent churn.

Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.

Identify low-touch upsell opportunities and guide customers to resources for additional value.

Develop strategies for upselling / cross-selling opportunities to drive account growth.

Drive product adoption and educate customers on products and services.

Territory Management

Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.

Monitor customer health metrics to measure satisfaction and prevent churn.

Feedback Collection

Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.

Qualifications

0-4 years in customer success, support, or related customer-facing roles.

SMB account management experience.

Ability to manage multiple customer engagements through strong organizational skills.

Data-driven mindset.

Excellent written communication skills.

The internal job posting will close 11:59pmEST 8/28/26 for all employees.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

UPS does consider job applicants with prior criminal convictions

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

The salary range for this position is $70,260.00/year to $123,000.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

UPS

Go to Apply

Share this job

Similar Jobs

Customer Service Admin

Crane Aerospace & Electronics • Auburn, CA • 1w ago

Management & Administrative

Crane Aerospace & Electronics has an exciting opportunity for a Customer Service Administrator at our Auburn, CA site. About Crane: Crane Aerospace & Electronics supplies critical systems and components to the ae...

1w ago

Go to Apply

Administrative Assistant

Kelly Services • Grass Valley, CA • 3w ago

Management & Administrative

Administrative Assistant Support Specialist Grass Valley, CA $21.00 per hour Schedule: Monday - Thursday | 9:00 AM - 5:00 PM Type: Temp-to-Hire Work Setting: Fully Onsite Kelly is hiring a Branch Office Support Specialis...

3w ago

Go to Apply

CNC Machinist- Lathe- 2nd Shift- $1000 Sign-On Bonus

Crane Aerospace & Electronics • Auburn, CA • 15h ago

Manufacturing & Warehouse

Onsite Auburn, California Full time JR100764 Crane Aerospace and Electronics has an exciting opportunity for a CNC Machinist- Lathe 2nd Shift at our Auburn, CA/Vian Enterprises location. Hours are Monday-Friday 4:00pm-1:...

15h ago

Go to Apply

Medical Assistant Float

Dignity Health • Grass Valley, CA • 20h ago

Hospital & Medical

Job Summary and Responsibilities As a Medical Assistant at Dignity Health Medical Foundation clinics, now part of CommonSpirit Health, you'll keep the day running smoothly and efficiently for your patients and clinical t...

20h ago

Go to Apply

CDL-A - Dedicated truck driver

Schneider • Foresthill, CA • 1d ago

Trucking & Construction

Dedicated truck driver Average pay: $1,200-$1,470 weekly Home time: Weekly Experience: All CDL holders Overview Haul finished automotive goods in dry van trailers. 100% no-touch and 75% drop-and-hook freight. 5 loads per...

1d ago

Go to Apply

Teller - 30 Hours

Columbia Bank • Auburn, CA • 3d ago

Finance, Accounting & Banking

About the Role: As the first point of contact for most clients, Tellers play a key role in delivering on the bank's Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manage...

3d ago

Go to Apply

CHW Wellness Navigator

Dignity Health • Grass Valley, CA • 4d ago

Job Summary and Responsibilities As a Substance Use Navigator, you will be responsible for interacting and working collaboratively with the healthcare team and directly with patients in both the hospital and Emergency De...

4d ago

Go to Apply

CHILD AND YOUTH PROGRAM ASSISTANT (ENTRY LEVEL)

Air Combat Command • Beale AFB, CA • 5d ago

Summary About the position: This position is Non-appropriated Fund (NAF) and located at the Child Development Center, Beale AFB, CA.. This is a FLEX position. You will be scheduled to work anywhere from 0-40 hours per we...

5d ago

Go to Apply

Unit Secretary, Medical Telemetry

Sutter Health • Auburn, CA • 6d ago

Hospital & Medical

We are so glad you are interested in joining Sutter Health! Organization: SAFH-Sutter Auburn Faith Hospital Position Overview: Provides a variety of routine and specialized clerical and administrative duties in support o...

6d ago

Go to Apply

Medical Assistant

Dignity Health • Grass Valley, CA • 1w ago

Hospital & Medical

Job Summary and Responsibilities As our Medical Assistant, you will ensure smooth daily operations for your patients and the medical team. You can expect to support multiple patients daily, depending on physician availab...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)