Information Technology Services - ITS
State of Idaho Opportunity
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Summary:
Information Technology Services is a team of dedicated professionals providing core technology and cybersecurity services to agencies statewide, enabling state employees to serve Idaho's citizens. We sincerely hope you will consider being part of our success!
Information Technology Services (ITS), currently has an opening for an IT Network Engineer II position in our Chinden office in Boise. This position provides critical network engineering and support services across a broad range of enterprise, datacenter and service provider class networks serving a multitude of state agencies. This position will manage, troubleshoot, and implement complex computer, data, voice and video networking infrastructure; including network administration, installation and maintenance of network infrastructure; provide leadership in the design, enhancement, implementation, and consultation on complex service provider network, datacenter networks, and enterprise networks, support, manage, maintain, troubleshoot and design datacenter networks; perform related work. This position will work as part of the Datacenter network team.
The selected individual must possess an in-depth knowledge of a wide range of advanced network technologies and operating practices to manage and maintain 24/7/365 Network operations. This position will administer advanced Network management systems, manage network performance, troubleshoot network problems, and coordinate and implement expanded, new, and upgraded networks across the State.
The ideal candidates would have the following interpersonal and technical skills:
Cisco Certified Support Technician (CCST) or higher certification;
Arista Cloud Engineer Associate (ACE-L1) or higher certification;
Juniper Networks Certified Associate (JNCIA) or higher certification;
4 years of experience configuring Cisco, Juniper or Arista routing and switching equipment in Service Provider (WAN, CAN and MAN) environments;
Experience with network design and management in a service provider or datacenter environment;
Experience with Cisco IOS-XE, IOS-XR, NXOS, Junos, Arista EOS;
Experience with IP address management best practices;
Good knowledge of Ethernet and Datacenter topologies;
Strong knowledge of routing and switching protocols including but not limited to MPLS (LSP/LSR), OSPF, IS-IS, MP-BGP, LDP, SR, EVPN, VXLAN, STP, VPC, VRRP and HSRP;
Good knowledge of service provider solutions including but not limited to Dark Fiber, Wavelength (WDM), L2VPN (EPL, VPLS, Pseudowire), L3VPN (MPLS), and DIA;
Experience installing and troubleshooting fiber and copper to industry standards;
Experience racking and mounting network equipment in a data center environment;
Experience developing and maintaining network document with a minimum of 2 years of experience with Microsoft Visio;
Good organizational skills; Able to work on multiple tasks and maintain task priority;
Ability to work as part of an on-call, 24/7 shift rotation schedule;
Travel throughout the State is occasionally required;
Knowledge of Wi-Fi encryption and authentication protocols.
Please note: The successful candidates will be required to pass multiple, comprehensive fingerprint-based background checks specific to the agencies ITS supports.
Example of Duties:
Works with customers to understand and explain business and technical issues in a data center class environment.
Responds to user problems, explains new technologies and presents deliverables.
Evaluates and plans implementation and use of moderately complex network systems.
Participates on projects and/or network maintenance and troubleshooting activities.
Understands resource requirements to maintain or upgrade service levels.
Assists in network planning, design/engineering, architecture development, and the creation of technical standards.
Evaluates new products and resolves network problems as assigned.
Install/Rack network equipment and run fiber connections throughout a data center environment.
Minimum Qualifications:
Good knowledge of:
Current LAN, WAN, or SD-WAN networks that support voice, data, video, and wireless client connections.
Typically gained by a college degree directly related to information technology OR at least two years of work experience with LAN, WAN or SD-WAN technologies in a medium to large business environment AND by possession of a professional vendor certification in router, switch or SD-WAN technologies. Experience must be within the last two years. (Definitions: LAN = Local Area Network, WAN = Wide Area Network, SD-WAN = Software Defined Wide Area Network)
Experience:
Installing, maintaining, and troubleshooting networks in a business or data center environment.
Typically met by at least two years of full-time experience installing, maintaining, troubleshooting networks in a business or data center environment, and resolving network problems.
Resolving network problems.
Typically met by at least two years of full-time experience in resolving network problems.
Working with end users to develop and implement information technology solutions for a wide variety of uses.
Typically met by at least two years of full-time work experience supporting a business network as part of the primary job responsibilities. Experience must be within the last two years.
Using network troubleshooting, monitoring, and diagnostic tools to resolve network issues.
Typically gained by at least two years of full-time job experience using network troubleshooting, monitoring, and diagnostic tools to resolve network issues.
Desired Qualifications:
Experience configuring Cisco, Juniper, or Arista routing and switching equipment in a business environment.
Typically met by at least one year of full-time work experience installing, maintaining, and troubleshooting routers and switches from either Cisco, Juniper, Arista Networks as part of the primary job responsibilities.
Knowledge of basic concepts of IP routed and switched networks.
Typically met by at least one year of full-time work experience utilizing concepts in network topologies and basic theory of routing versus switching.
Experience working with non-technical customers and technical coworkers who may be unfamiliar with networking and are having problems with their network connectivity.
Typically met by at least one year of full-time work experience, addressing customer complaints and resolving their network-related issues to their complete satisfaction as part of the primary job responsibilities.
Knowledge of basic network security concepts.
Typically met by at least one year of full-time work experience staying current on network security principles and trends as part of the primary job responsibilities.
Ability to troubleshoot network connectivity problems in IP routed networks.
Typically met by at least one year of full-time work experience working within a team environment to troubleshoot complex, intermittent network performance problems in an IP routed network as part of the primary job responsibilities.
Knowledge of basic concepts of servers, virtual machines, virtual hosts and virtual switches.
Typically met by at least one year of full-time work experience.
Ability to lift 10-15 pounds above your head.
Applications will be accepted through 11:59 PM MST on the posting end date.
Benefits:
The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick time, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.
EEO/ADA/Veteran:
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodation for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.
Preference may be given to veterans who qualify under state and federal laws and regulations.
