Overview
The Senior Director of Technology within our Enterprise Service Operations and Delivery Technology organization will lead the development, execution and maintenance of enterprise-wide technology solutions to achieve ABM's vision to establish an industry-leading Service O & Management organization ("SO&M") that delivers next-generation facilities management capabilities while achieving operational excellence and 'best-in-class' service for our customers. ?
This position offers an opportunity to drive technological modernization and digital transformation across our enterprise Service Operations landscape while building a strong technical foundation for future growth and operational excellence.
The role combines deep technical expertise with strategic leadership to drive continuous improvement, standardization, and digital transformation across all ABM industry groups and service lines. It will serve as the Technology Lead on the SO&M Transformation program, an IT leader, and a representative on the IT Leadership Team. The role will report directly to the VP of Client and Workforce Technology and grow to lead a team of architects, business systems analysts, system administrators, and technologists.
Pay: $143,500 - $200,000
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You will also be eligible to participate in a company incentive or bonus program. You may be eligible to participate in a Company incentive or bonus program.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)
Responsibilities
Technology Leadership & Innovation
Define and implement enterprise Service Operations and Delivery technology strategy aligned with business objectives
Lead architecture and design of Service Operations technology solutions (including core CMMS maintenance capabilities such as work order management, preventative maintenance, asset management lifecycle management, capital planning, safety and compliance, and labor and resource management for internal / external resources), ensuring scalability and integration with enterprise systems
Drive innovation through emerging technologies (IoT, AI, predictive maintenance) for advanced facilities management capabilities including mobile workforce management, remote asset performance and monitoring, energy management, and smart facilities and healthy building capabilities
Establish technology standards and governance frameworks
Manage relationships with key stakeholders including Executives, business team members, IT organization, technology vendors and partners
Digital Transformation
Serve as the Technology Lead enterprise-wide for SO&M transformation programs and projects, aligned with technology strategy and roadmaps
Create multi-year SO&M technology strategy roadmap across all clients, service lines, and industry groups.
Influence decisioning and implement enterprise enabling technologies, that drive process standardization and technology unification
Oversee Service Operations system integration, data migration, and legacy system modernization or migration
Incorporate client needs for technology including "soft" and "hard" services, process enablement and workflows, client technology and data integration, analytics, dashboards, monitoring, and scorecards
Develop and track program and project KPIs and success metrics
Assist with building business cases and securing executive alignment
Partners with Change Management, Business Leaders, and Engineering to support adoption of enabling technology solutions
Specifically in 2025, drive technology and partner selection, roadmap development, proof-of-concept execution and business case development.
Ongoing Technical Operations
Lead ongoing technical implementation of Service Operations solutions and integrations
Leverage best practices for managing technology product requirements, solutions and delivery with managed releases and roadmap
Ensure data integrity and quality across systems
Direct system testing, upgrades, and maintenance
Oversee database management, system performance, and security
Establish disaster recovery and business continuity protocols
Team Leadership
Build and manage an effective highly skilled team by recruiting, training and coaching employees, communicating job expectations and goals, succession planning, and appraising their performance.
Provide strong leadership, motivating, mentoring, building trust and developing team members for maximum performance aligned to ABM core values in a distributed and remote working environment.
Provide project priority direction and task delegation for the team and ensure deadlines are met and on budget in a complex dynamic environment
Manage cross-functional technical and project teams
Partner with business unit leaders to drive adoption
Oversee coordination of training and change management initiatives
Qualifications
Bachelor's degree in Computer Science, Information Technology, or related technical field required
Master's degree in Business Administration (MBA) or related field preferred
Professional certifications in project management (PMP) or ITIL preferred
15+ years of progressive experience in technology leadership roles
10+ years of experience in facilities management and infrastructure, asset management, real estate management, MRO, or related field
10+ years of experience in one or of ABM's core industry groups (i.e. office buildings, retail, healthcare, education, manufacturing, aviation)
10+ years' experience with CMMS/Field Service enterprise systems implementation and optimization [e.g. Corrigo, Maximo, SFDC, Oracle]
Proven track record leading large-scale digital transformation initiatives
Experience supporting standardizing processes across complex organizations
Strong background in system architecture and integration
Demonstrated success building and leading high-performing technical teams
Technical Skills
Expert knowledge of CMMS and Field Service technologies and industry trends
Strong understanding of database management and architecture
Experience with system integration and API development
Knowledge of cloud technologies and architecture
Familiarity with IoT, AI, and predictive maintenance technologies
Understanding of cybersecurity best practices
Leadership Competencies
Strategic thinking and execution
Technology innovation and thought leadership
Program and portfolio management
Process design and optimization
Stakeholder management and influence
Change leadership and organizational transformation.
Effective communication and presentation skills
ABM is an Equal Opportunity Employer.
ABM is committed to diversity and inclusion and encourages individuals from all backgrounds to apply.
REQNUMBER: 163379
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
