LICENSING DEPARTMENT REPRESENTATIVE

State of Arizona • Phoenix, AZ • 3h ago

Job No: 543179

Work Type: Full-time

Location: REMOTE OPTIONS,PHOENIX

Categories: Administrative Support/Customer Service

REGISTRAR OF CONTRACTORS The mission of the Registrar of Contractors is to protect the health, safety and welfare of the public through a regulatory system designed to promote quality construction by Arizona contractors.

Visit our website at: http://roc.az.gov

LICENSING DEPARTMENT REPRESENTATIVE

Job Location:

1700 W. Washington Street, Ste 105, Phoenix, AZ 85007

Schedule: Monday - Friday, 8:00 - 5:00

This position will work in-office during initial training.

As training progresses, remote work may be available starting at 1 day a week and expanding to 3 days per week.

Upon successfully completing all required training, a remote schedule may be available up to 4 days a week based on business needs.

Posting Details:

Salary: $22.60

Closing Date: Sunday August 30, 2026

Job Summary:

The Registrar of Contractors (ROC) Licensing Department oversees 62,000 active construction licenses for the State of Arizona. This fast-paced unit processes new license applications and related license maintenance requests. Along with processing licensing documents, the department also provides assistance to licensed contractors and members of the public in person, over the phone, and by email.

The Licensing Department Representative is a critical position within the Licensing Department. Using applicable laws and statutes, the position evaluates and makes determinations on construction license applications that are submitted to the agency. This position is part of a licensing team and reports to a Licensing Department Supervisor.

To be considered for this position, you must attach a cover letter to your application and include the following information:

What interested you in this position?

In looking at the job duties and skills for this position, what prior experience would make you successful here?

Anything else you would like to share with us about your experience or background.

Applicants that do not attach a cover letter will not be considered.

Job Duties:

Process new license applications

Maintain consistent communication with applicants

Update existing licensing records

Assist customers over the phone

Assist customers in-person at the Phoenix office.

Knowledge, Skills & Abilities (KSAs):

Proficient computer skills

Strong problem solving skills

Positive outlook and friendly disposition

Effective organizational skills for tracking items and follow-ups

Uses mistakes as an opportunity to learn

Ability to adapt to process/procedure changes

Excellent work ethic

Capacity to manage a high volume work load

Selective Preference(s):

N/A

Pre-Employment Requirements:

The selected candidate will receive a criminal history check.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona offers a comprehensive benefits package which includes:

Sick leave

Vacation leave and 10 paid holidays per year

Health, dental, and vision insurance

Retirement plan (ASRS)

Life insurance

Long-term disability insurance

Short-term disability insurance

Deferred compensation plans

The Registrar of Contractors also offers:

Tuition-reimbursement

Retirement :

This position will participate in the Arizona State Retirement System (ASRS).

If you have any questions about the position, please contact the Registrar of Contractors at 602-542-1525 and ask for Human Resources.

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