Requisition number: 2379208
Job category: Healthcare Delivery, Clinical Services Operations
This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.
This position provides support to our customers and their patients located throughout the United States and may require multiple licenses and/or certifications to practice across various States. Services provided to our customers and their patients include, but are not limited to: Medication Adherence, Medication Reconciliation, Management of refills and other care extension services. This position is the primary point of contact for all non-clinical activities related to Medication Management coordinating with the patient, pharmacies, and providers of medical care. Success is measured in terms of adherence to strict guidelines, improved patient outcomes, satisfied customers, meeting, or exceeding quality standards, producing consistent and high-quality work and collaboration with other team members to achieve objectives. You will work on assignments that are moderately complex and may require judgment when identifying barriers and conducting interventions. Routine work may be completed with little to no instruction, new assignments given with general instructions.
This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7am - 7pm EST. The final shift will be determined by business needs and will remain a fixed, set schedule once assigned.
This will be on the job training and the hours during training will be during normal business hours
Primary Responsibilities:
Answer telephonic and electronic messages related to patient refill requests to determine administrative appropriateness of submitting provider message to review refill request
When indicated, schedule patients for an outpatient visit per existing scheduling protocols
Interaction with internal and external customers, providing outstanding services utilizing superior customer service skills
Answer questions and complete requests
Refer and escalate to nurse or pharmacist when appropriate
Accurately Maintain documentation and logs
Advocate for and encourage and support patient
Demonstrate superior customer service skills
Actively identify barriers that have prevented patient from obtaining refill through pharmacy
Maintain patient confidentiality per policies and procedures
Communication with patients, providers, pharmacies, and provider office staff in a courteous, professional, cooperative, and mature manner
May provide guidance and training to less experienced staff members
Time entry in assigned tool(s) as required by management
Timely response to email, IM and voice mail as required by management
Active engagement in team meetings, discussions, and in-services
Participate in business unit and/or team projects and quality initiatives
Foster effective work relationships and team collaboration
Performs other duties as assigned
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED
Certified Medical Assistant (CMA) or Medication Administration Certification or Pharmacy Technician Certification
Must be 18 years of age OR older
2+ years of healthcare experience
Ability to work any 8-hour shift scheduled between 7:00 AM and 7:00 PM EST. The final shift will be determined by business needs and will remain a fixed, set schedule once assigned
Preferred Qualifications:
Experience with Electronic Medical Records and Practice Management system(s), including patient appointment and procedure scheduling
Experience working remotely with patients in a telephonic capacity
Understanding of health service-related processes
Telecommuting Requirements:
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
Capable of working under strict deadlines with little supervision
Strong Analytical and interpersonal skills
High Level of Computer literacy
Capable of training others and answering questions from co-workers when needed
Organized, Detail Oriented and able to work well with others
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
