Customer Service Admin

Coilcraft • Cary, IL • 2h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13659419

SUPPORT CUSTOMER SERVICE OPERATIONS AT COILCRAFT

Position: Customer Service Administrator Location: Cary, Illinois

Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a 75+ year reputation for quality and engineering excellence. Our high-performance magnetic components serve customers across telecommunications, computing, automotive, broadband communications, and consumer electronics worldwide. We are seeking a Customer Service Administrator to join our Customer Service team. This role is ideal for someone who is organized, dependable, and enjoys helping others. You\'ll provide day-to-day administrative support that keeps the department running smoothly, allowing our Customer Service Representatives to focus on customer relationships and account management.

About the Role and Your Impact

Answer incoming calls to Coilcraft\'s general phone line and assist

callers directly or route messages to the appropriate department or Customer Service Representative

Monitor the general sales email inbox and respond to or route

customer inquiries to the appropriate team member

Provide administrative and clerical support to the Customer Service

team, including supplier forms and other customer documentation

Respond to requests from Coilcraft\'s international teams regarding

product availability, stock, and Country of Origin (COO) information

Assist with gathering product weights and dimensions for customer

requests

Prepare and distribute open-order reports for Customer Service

Representatives

Help maintain accurate records and ensure customer requests are

directed and completed in a timely manner

Provide administrative support to other departments when Customer

Service workload allows

Assist with additional projects and general office responsibilities

as needed

Who We\'re Looking For

High school diploma or equivalent

Previous administrative, customer service, or office experience

preferred

Strong verbal and written communication skills

Comfortable answering phones and communicating professionally with

customers and employees

Strong computer skills, including Microsoft Office

Excellent attention to detail and organizational skills

Ability to prioritize multiple requests and follow through to

completion

Dependable, flexible, and willing to assist wherever needed

Ability to work effectively with colleagues across departments and

international locations

Preferred Skills

Experience in an administrative support or customer service

environment

Experience working with ERP, order management, or other business

systems

Microsoft Excel experience

Previous experience in a manufacturing or business-to-business

environment

Why You\'ll Love Working at Coilcraft

Join a stable, privately held company with a 75+ year history

Work with an experienced and collaborative Customer Service team

Gain exposure to multiple areas of a global manufacturing

organization

Build valuable experience in customer service, administration, and

business operations

Take on a varied role where you can support different teams and

projects

Comprehensive benefits including health insurance, 401(k) with

company match, and profit sharing

Benefits

401(k) Matching

Dental Insurance

Disability Insurance

Employee Assistance Program

Flexible Spending Account

Health Insurance

Health Savings Account

Life Insurance

Paid Holidays

Paid Time Off

Profit Sharing

Vision Insurance

Equal Opportunity Employer: Disability / Veteran.

This position may require compliance with ITAR export regulations; applicants must be U.S. citizens or permanent residents.

\ \ For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.\ \

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