Customer Service Representative

LIPPERT AUTOMOTIVE • Eau Claire, WI • 1d ago

JOB REQUIREMENTS: Overview Join the Lippert Team! Lippert is a leading,
global manufacturer and supplier of highly engineered products and
customized solutions, dedicated to shaping, growing, and bettering the
RV, marine, automotive, commercial vehicle and building products
industries. We combine our strategic manufacturing capabilities with the
power of our winning team culture to deliver unrivaled customer service,
award-winning innovation, and premium products to all our customers.
Customer Service Representative Our Customer Service Representatives
excel by acting as a liaison, providing product/services information,
answering questions, and resolving any emerging situations that our
customer accounts might face with accuracy and efficiency. They maintain
standards, recognize quality of work and responses from the team are a
reflection of a value add for Lippert. They understand the dynamics of
working with operations teams as well as sales teams to ensure timely
communication and high service standards. Responsibilities Provide
proactive and extraordinary service to all external and internal
customers. Perform all activities related to Customer Service, ensure
all cases received are responded to within 2 hours or less, phones are
answered with an average speed of 30 seconds as a team, provide guidance
and solutions to complex situations at the customer level. Participate
in cross-functional meetings with co-workers to foster a healthy and
professional work environment and execute new processes to add to
efficiencies. Creatively solve customer concerns, proactively manage
customer orders and open requests to resolution. Resolve and take
ownership of all internal and external customers. Identify root cause
and corrective action. General knowledge of the product line and pricing
schedules. Qualifications High School Diploma/GED 1 year of Customer
Service experience Preferred Education and Experience Prior Inside Sales
experience Prior experience in the Automotive industry Work
Authorization/Security Clearance Must be legally authorized to work in
the United States. Why We are Different At Lippert, Everyone Matters.
This is not just a tagline or empty promise; it is who we are. We have
intentionally created a culture that values and celebrates our team
members\' unique and varied backgrounds, perspectives, and experiences.
We strive to give our team members a deeper sense of purpose at work,
and we continue to build a better work environment by aligning our
cultural and business strategies with the needs of our team members.
What You will Get A unique, inclusive and supportive company culture.
Comprehensive benefit offerings including... For full info follow
application link. LCI provides equal employment opportunity to all
employees and applicants, without regard to race, color, religion, sex,
age, national origin, citizenship status, disability, veteran status,
genetic information, or any other legally protected category. ***
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/69D0BF9FD04941B9

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