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Senior Quality Lead

KeyBank NA • Brooklyn, OH • 3h ago

Location:

4910 Tiedeman Road, Brooklyn Ohio

Location

Hybrid (2+ days in office) - 4910 Tiedeman Rd. Brooklyn, OH

Position Summary

We are seeking a strategically minded

Senior Quality & Test Governance

Lead

to shape and strengthen testing discipline, execution readiness, and quality governance across the Data Supply Chain organization. This role is responsible for creating the structure, visibility, and operating rigor needed to support complex delivery portfolios that span multiple projects, applications, environments, and dependent teams.

The successful candidate will serve as a senior coordination and governance leader across cross-functional initiatives, partnering with project managers, technology leads, testers, data teams, and downstream stakeholders to improve quality outcomes, increase readiness transparency, and enable more informed delivery decisions.

This role is ideal for someone who can operate beyond day-to-day test administration and instead help build a more mature testing and quality operating model-one that improves traceability, strengthens governance, reduces execution risk, and supports reliable delivery across an increasingly integrated enterprise data landscape.

Key Responsibilities

Lead the testing governance approach across multiple projects, releases, environments, and impacted delivery teams within the Data Supply Chain portfolio.

Establish and maintain visibility into testing scope, readiness, dependencies, environment constraints, downstream impacts, and unresolved delivery risks.

Partner with business and technology leaders to ensure test coverage aligns to requirements, integration points, operational scenarios, and enterprise delivery objectives.

Provide structure and discipline around defect governance, triage, retesting, issue escalation, and closure management.

Deliver clear, fact-based reporting on execution progress, blockers, readiness indicators, quality risk, and decision points for project and leadership audiences.

Identify systemic gaps in planning, ownership, traceability, coverage, or environment management and drive practical improvement actions.

Help define and strengthen repeatable testing processes, governance standards, dashboards, control points, and operating routines across the organization.

Influence teams to improve accountability, coordination, and quality discipline throughout the full testing lifecycle.

Maintain strong control of testing artifacts, execution status, defect tracking, and follow-up actions in Jira or similar tools.

Contribute to the long-term maturation of the organization's quality practices through process optimization, reporting enhancement, and practical automation enablement.

Required Qualifications

5+ years of experience in software quality assurance, testing, or related roles.

Experience in test coordination, test lead, quality assurance, technology delivery, or project execution roles.

Strong understanding of test planning, test case management, test execution, defect tracking, retesting, and completion reporting.

Experience working with Jira or similar agile/project tracking tools.

Ability to manage multiple testing cycles, priorities, dependencies, and stakeholders at the same time.

Strong analytical skills with the ability to identify gaps, risks, dependencies, and incomplete coverage.

Strong communication skills, including the ability to summarize testing status, issues, and risks clearly.

Ability to work independently, organize complex information, and drive follow-up without constant direction.

Comfort working with technical teams,

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