Information Technology Consultant 2

WorkSource Oregon • Wilsonville, OR • 3h ago

Position Information Position Type Classified Working Title Information Technology Consultant 2 Classification Title Information Technology Consultant 2 College/Division Finance and Administration Department Information Technology Services Work Location Wilsonville Position Terms/Mo 12 Full/Part time Full Time Appointment FTE (%) 1.0 Exempt/Non-Exempt Non-Exempt Benefit Eligibility Benefits Eligible Salary Range \$4,071 - \$4,800 per month; dependent upon experience Link to Apply https://jobs.oit.edu/postings/7475 Position Summary This position provides application, hardware, and classroom/AV technology support for students, faculty, staff, and administration. It engages in evaluation of new technology and the planning, testing, training, and implementation necessary for successful organizational adoption. This position serves as a collaborative participant in Information Technology Services (ITS) technology decisions regarding end-user applications. This position is highly self-directed and relies heavily on the judgment necessary for independent decision making with critical attention to the customer relationship. Minimum Requirements, per the Classification This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience. For examples of typical skills for each core function, please visit https://hr.oregonstate.edu/classified-classification-specification/information-technology-consultant Additional Minimum Requirements

Proven experience providing high-quality customer service as a service desk technician, addressing tier 1 and tier 2 service requests, including account security, endpoint protection, and technology-related security concerns.

Working knowledge of office automation products, device and application security, system and networking issues as they apply to the user experience.

Broad understanding of computer systems, mobile devices, classroom technology, and other technical products.

Ability to diagnose and resolve moderately complex (tier 2) technical issues that span multiple service areas, applications, or user communities.

Exercise judgment necessary to escalate tier 3, business critical, security related, or sensitive tickets to the appropriate resource.

Ability to effectively and respectfully work, communicate, and collaborate in diverse, multicultural, and inclusive settings.

Excellent oral and written communication; high degree of competency in communicating technical and cybersecurity concepts to non-technical individuals.

Possess the level of professionalism necessary to serve all levels of the University.

Ability to evaluate the efficacy of service desk processes and propose improvements.

Ability to move objects weighing up to 50 pounds

Similar Jobs

Customer Service Associate

Walgreens • Newberg, OR • 3h ago

Management & Administrative

1873051BR Title: Customer Service Associate Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, frien...

3h ago

Go to Apply

Customer Service Agent

Alaska Airlines • Portland, OR • 3h ago

Management & Administrative

Company Alaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we wan...

3h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Vancouver, WA • 4h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

4h ago

Go to Apply

Supply Chain Manager

Aston Carter • Mcminnville, OR • 6h ago

Management & Administrative

Job Title: Supply Chain ManagerJob Description The Supply Chain Manager leads all procurement, materials management, inventory control, and end-to-end supply chain activities that support plant operations in a high-volum...

6h ago

Go to Apply

Senior Event Operations Manager

Autodesk • Portland, OR • 7h ago

Management & Administrative

Arizona, USA - Remote Nevada, USA - Remote Nebraska, USA - Remote Michigan, USA - Remote Alabama, USA - Remote West Virginia, USA - Remote Kentucky, USA - Remote Kansas, USA - Remote Virginia, USA - Remote Utah, USA - Re...

7h ago

Go to Apply

Recruiter, Frontline

ABM Industries • Portland, OR • 11h ago

Management & Administrative

Overview ABM is hiring a Recruiter for our Frontline Talent Acquisition Team ! This high-volume role will support hiring primarily janitorial team members in the Pacific Northwest Market . Bilingual ability (English/Span...

11h ago

Go to Apply

(USA) Developmental Technician, Facility Services HVAC/R

Walmart • Vancouver, WA • 21h ago

Management & Administrative

Position Summary... What you'll do... Role summary: The (USA) Developmental Technician, Facility Services HVAC/R, supports the maintenance and repair of heating, ventilation, air conditioning, and refrigeration systems a...

21h ago

Go to Apply

Senior Sales Manager - Immunohistochemistry

Danaher Corporation • Portland, OR • 1d ago

Management & Administrative

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Biosystems, one of Danaher's ( https://danaher.com/our-businesses )...

1d ago

Go to Apply

Sales Manager- Combo

Travel + Leisure Co. • Portland, OR • 1d ago

Management & Administrative

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our ded...

1d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Keizer, OR • 1d ago

Management & Administrative

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)