Customer Service Support

Jacobs • Boise, ID • 12h ago

We share a common purpose - to make the world more connected and sustainable. And we're excited about the innovative ways we can change the world through helping support our customers in achieving their strategic goals. We design some of the most complex facilities being constructed today from conceptualization through construction support. Project delivery strategies include design/bid/build, design build, and Integrated Project Delivery, and are often highly collaborative with the client, general contractor, and trade partners. The key to our success is our culture of continuous improvement, innovation, team-oriented work practices, inclusion and diversity, and respect for everyone. If you are up the challenge and interested in customer satisfaction, while positively impacting the community, then Jacobs is where you belong.

Jacobs is seeking a customer-focused and detail-oriented Customer Service Support Professional to join our Boise, ID team. This role serves as a primary point of contact for internal and external customers, providing professional support, resolving inquiries, coordinating service requests, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Our goal is to help our customers bring innovative solutions to life, worldwide. You will have the opportunity to grow professionally through interfacing with internal and external customers and cross discipline technical specialists.

This is a non-exempt, paid hourly position.

LI-AC2

Bachelor's degree in business administration.

Minimum 3-5 years of customer service, administrative support, or related experience.

Experience leading and/or managing a team.

Strong problem-solving and conflict-resolution skills.

Excellent written and verbal communication skills

Strong interpersonal skills

Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.

Ideally, you'll also have:

Ability to work independently and collaboratively within a team environment.

Exceptional organizational skills and attention to detail.

Experience supporting engineering, construction, consulting, or professional services organizations.

Familiarity with project-based business environments.

Ability to promptly respond to customer inquiries via phone, email, and other communication channels.

Ability to provide accurate information regarding Jacobs services, project status, billing, and company processes.

Confidence coordinating with engineering, project management, finance, and operations teams to support customer requests.

Resolve customer concerns and escalate complex issues to the appropriate teams when necessary.

Perform additional administrative and customer support duties as assigned.

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.

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