Summary The VA Northeast Ohio Healthcare System is recruiting for a Supervisory Mobility Transportation Specialist. The Supervisory Transportation Specialist will function in the Travel section within the Patient Care Administrative Service. Responsibilities Duties of the Supervisory Transportation Specialist include, but are not limited to: Plans, assigns, directs, and reviews work; establishes priorities, adjusts workloads, and ensures timely completion of assignments. Plans, directs, coordinates, and manages the daily operations of the Beneficiary Travel and Special Mode Transportation (SMT) programs to ensure efficient, accurate, and timely delivery of travel benefits and transportation services. Manages the Special Mode Transportation Program, ensuring appropriate authorization, scheduling, utilization, fiscal accountability, medical necessity determinations, and compliance with VA eligibility requirements. Conducts quality assurance reviews of eligibility determinations, claims processing, transportation authorizations, documentation, and employee performance to ensure compliance with federal laws, VA regulations, internal controls, and local operating procedures. Oversee program operations/ major program segments, including coordination with supervisors, team leads, contractors, and organizational units. Assigns, monitors, and reviews the work of subordinate employees to ensure accurate, timely, and consistent application of travel benefit laws, regulations, and policies. Oversees the management and timely resolution of customer inquiries, complaints, and correspondence received through Patient Advocate Tracking System-Replacement (PATS-R), Patient Advocacy, congressional inquiries, White House inquiries Oversees the management and timely resolution of executive correspondence, suspense actions, Veterans, caregivers, and other stakeholders, ensuring responses are accurate, complete, timely, and compliant with established response deadlines. Maintains fiscal oversight of the Beneficiary Travel Program by monitoring expenditures, preventing improper payments, ensuring effective internal controls, and safeguarding government resources. Independently analyzes, interprets, and applies federal laws, VA regulations, directives, policies, and standard operating procedures to resolve complex eligibility and entitlement issues. Work Schedule: Monday-Friday; 8:00am-4:30pm Telework: Ad-hoc telework schedule may be available per agency directive. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Transportation Specialist/PD953670 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications In order to qualify for this position, you must meet the following requirements within 30 calendar days of the closing date listed on the announcement: Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Applicants must be eligible under the VA Interchange Agreement, having served continuously for at least one year in the other merit system under this interchange agreement. For more information regarding the VA Interchange Agreement please visit: https://www.opm.gov/policy-data-oversight/hiring-authorities/competitive-hiring/. All Title 38 Veterans Canteen Service (VCS) employees must have served in their Excepted Service position for at least 90 days in order to be eligible for a position within the Competitive Service. Applicants who were previously selected under a Competitive Delegating Examining Unit (DEU) announcement must have served in their position for at least 90 days prior to being eligible for other positions within the Competitive Service. You may qualify based on your experience and/or education described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Manages all travel requirements, including consults for routine outpatient appointments, ensuring community transport of patients for care; manages local transportation contracts, budgetary requirements, and fund control points; oversees daily operations by planning, assigning, directing, and reviewing workload within the department; Develops performance standards and evaluate performance of employees; provides guidance to staff of requirements to support patient movements including training, tracking, consulting and assisting with alternate means of transportation; develops and implements guidance on work processes, administrative matters and performance expectations; ensures all program operations comply with applicable federal statutes, VA regulations, directives, policies, privacy requirements, accreditation standards, financial management requirements, and internal control procedures; Monitors expenditures, preventing improper payments, ensuring effective internal controls, and safeguarding government resources. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond graduate level. You will be rated on the following Competencies for this position: Leadership Technical Competence Administration and Management Oral Communication Interpersonal Skills Financial Management Team Building Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary and performed in an office setting. The work requires extended periods of computer use, telephone communication, and review of electronic and paper records. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the @context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
