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Advanced Office Clerk

PPDG • Bethesda, MD • 2h ago

Full Time

ADM-Conforming

Bethesda, MD, US

Salary Range: $23.39 To $27.96 Hourly

About Company:

Since 1984, Professional Performance Development Group (PPDG) has been proudly Serving Heroes by connecting exceptional healthcare professionals with rewarding opportunities across military, federal, and commercial healthcare facilities. Guided by our core principles of excellence, integrity, and collaboration, we are dedicated to delivering high-quality staffing solutions that strengthen the delivery of patient care nationwide. Rooted in a culture of Linked Prosperity, PPDG values the success of our clients, employees, and partners alike-offering competitive compensation, comprehensive benefits, professional growth, and a cooperative workplace built on trust, respect, and service. As a veteran-friendly employer, PPDG proudly welcomes veterans, transitioning service members, military spouses, and members of the Guard and Reserve, recognizing the unique skills and leadership they bring to our workforce. As a proud Department of Defense Partner Employer and participant in the Military Spouse Employment Partnership (MSEP), PPDG remains committed to supporting our Nation's Finest through meaningful careers that make a lasting impact.

Advanced Office Clerk

Location: WRNMMC, Bethesda, MD

Schedule: M-F, 8-hour shift between 0645-1700 (30-min unpaid lunch)

Reports To: TBD

Summary

Provides clerical and administrative support for the Radiology department. Schedules patient appointments in MHS GENESIS for primary, specialty, and subspecialty care. Contacts patients to schedule, reschedule, or cancel visits, including consult/referral appointments. Supports medical records functions by processing, maintaining, and organizing inpatient and outpatient records and ensuring compliance with regulatory requirements.

Qualifications

High school diploma or GED

Minimum 12 months office experience

Knowledge of military structure, Microsoft Office, medical terminology, and HIPAA

Strong interpersonal, communication, and organizational skills

Ability to work independently, apply judgment, and learn in-house scheduling systems

Key Responsibilities

Receive and direct phone calls and visitors; provide basic authorized information

Schedule, modify, and process appointments in MHS GENESIS

Arrange consults, follow-up visits, x-rays, and lab tests; explain preparation requirements

Screen walk-in patients and review documents for eligibility; coordinate with providers

Retrieve and relay lab and imaging results to clinical staff

Maintain, assemble, file, and audit patient medical records for accuracy and completeness

Prepare meeting minutes and compile patient data as requested

Manage calendars, coordinate meetings, send reminders, and book conference rooms

Use office automation systems to create reports, maintain files, and support daily operations

Monitor kiosk check-ins, greet/escort patients, and ensure timely provider contact

Coordinate clinic space and workflow with cardiology, vascular surgery, and CT surgery teams

Typical workload includes:

Daily reception of visitors and phone inquiries

Daily patient screening and appointment scheduling

~30 x-ray/lab appointments scheduled daily

~30 lab results relayed daily

Scheduling for ~20 cardiothoracic patients

Assist patients with kiosk check-in technology

PPDG is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.

PPDG

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