Senior Manager-Strategic Planning & Product Operations
New York, NY, United States
(Hybrid)
Job Description
Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology.
The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express' marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.
You will be joining ECMX's MarTech organization, focused on providing frictionless, flexible, and flawless marketing and servicing experiences.
Role Overview
Reporting to the Director, Strategic Planning & Product Operations, the Senior Manager will support strategic planning, portfolio management, and product operations for ECMX.
This role partners closely with Product, Technology, and Business teams to drive planning rigor, enable portfolio insights, and ensure effective execution against strategic priorities. The Senior Manager will play a critical role in operationalizing planning processes, supporting data-driven decision-making, and improving visibility into delivery performance and capacity.
Responsibilities
Strategic Planning & Portfolio Management
Support the development and maintenance of strategic roadmaps aligned to business priorities
Execute portfolio tracking and reporting, ensuring visibility into initiatives, dependencies, and progress
Assist in prioritization processes by gathering inputs, structuring analyses, and supporting trade-off discussions
Contribute to business case development and investment planning exercises
Product & Operating Model Enablement
Implement and manage portfolio planning and intake processes across teams
Drive consistency in planning cadences, documentation, and governance practices
Partner with Product and Technology teams to track execution against plans and identify areas for improvement
Support adoption of outcome-based and value-stream-oriented ways of working
Product Development Lifecycle Evolution
Support strategy development for new ways of working in PDLC using AI tools
Analytics, Insights & Decision Support
Develop dashboards, reporting, and analysis to provide transparency into portfolio performance
Translate data into actionable insights to inform prioritization and execution decisions
Support scenario planning and trade-off analysis across initiatives
Track key performance indicators aligned to business outcomes and delivery health
Stakeholder & Cross-Functional Collaboration
Partner with Product, Technology, and Business stakeholders to ensure alignment on priorities and execution
Support governance forums by preparing materials, synthesizing insights, and tracking actions
Facilitate cross-team coordination to manage dependencies and drive progress
Build strong working relationships across a highly matrixed organization
Qualifications
Minimum Qualifications
5+ years of experience in strategic planning, product operations, consulting, or related fields
Strong analytical and problem-solving skills, with the ability to structure complex problems and derive insights
Experience supporting cross-functional initiatives in matrixed organizations
Excellent communication skills, including the ability to present insights clearly to stakeholders
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Preferred Qualifications
Experience in digital product, technology, or management consulting
Familiarity with portfolio management, capacity planning, or Agile delivery environments
Exposure to operating model transformation or value-stream-based ways of working
Experience building dashboards or working with data visualization tools
Functional knowledge of Marketing and MarTech
At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/)
and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits)
.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.?
Job Info
Job Identification26012758
Job CategoryProduct
Posting Date08/18/2026, 09:07 PM
Apply Before09/01/2026, 10:00 PM
Degree LevelBachelor's Degree
Job ScheduleFull time
LocationsAMEX World Financial Center, New York, NY, 10285, US(Hybrid)
Salary Range$123000 - $215250 annually + bonus + benefits
Career AreaProduct
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