Senior Manager - Operations Readiness

CVS Health • Washington, Washington • 1h ago

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Manager - Operations Readiness will lead the Operations Readiness function within the MWB Business Operations Team, supporting the MWB organization by ensuring operational changes are effectively designed, prepared, and embedded into day-to-day execution. This role owns the end-to-end readiness lifecycle for operational initiatives and changes, ensuring processes, roles, performance measures, and support models are clearly defined and scalable.

The Senior Manager will partner closely with Operations Innovation and Technology teams, operational leaders, Change Management, and Training to ensure initiatives are operationally sound, ready for deployment, and successfully adopted across MWB teams.

Leadership & Talent Development

Provide oversight of an extended process development and readiness team, including both direct and dotted-line contributors.

Identify, develop, and deploy top operational talent through targeted stretch assignments and intermittent support models aligned to enterprise priorities.

Build a sustainable pipeline of operational readiness and process capability across MWB.

Operational Readiness & Partnership

Partner closely with Operations Innovation and Technology teams, operational leaders, Change Management, and Training to shape and deliver end-to-end operational readiness for MWB initiatives.

Ensure operational perspectives are incorporated early and consistently throughout initiative planning and execution.

Act as a trusted advisor to leaders on operational impacts, dependencies, and readiness risks.

End-to-End Readiness Ownership

Represent Operations throughout the full initiative and change lifecycle, including:

Designing, governing, and continuously improving intake, evaluation, and prioritization processes for operational initiatives and change requests

Assessing operational value, feasibility, dependencies, and alignment to the enterprise roadmap

Defining change impact, scope, and prioritization across affected teams and processes

Gathering, documenting, and validating end-to-end operational process requirements

Making key workflow, policy, roles, and process design decisions to enable successful execution

Defining operational performance measures, KPIs, and readiness success criteria

Supporting testing, operational validation, and readiness sign-off activities

Driving issue resolution, stabilization, and continuous optimization post-implementation

Change Management & Adoption

Lead Change Management for all MWB teams using a standard, repeatable, and scalable operational change framework.

Partner closely with Training teams to ensure role clarity, skill readiness, and effective enablement prior to and following go-live.

Process Excellence & Continuous Improvement

Drive standardization, clarity, and simplification across MWB operational processes.

Identify systemic pain points and readiness gaps and implement durable process improvements.

Foster a culture of accountability, continuous improvement, and operational excellence across teams.

Required Qualifications

5+ years of experience in operations readiness, process management, business operations, or organizational transformation.

Experience leading cross-functional operational change and readiness initiatives.

Preferred Qualifications

Strong expertise in operational process design, change impact assessment, and readiness execution.

Excellent executive communication, stakeholder engagement, and problem-solving skills.

Experience with structured change or continuous improvement methodologies (e.g., Lean, Six Sigma, scrum) preferred.

Ability to operate effectively in a complex, fast-paced environment and influence outcomes across organizational boundaries.

Education

Bachelor's degree in Business, Operations, Management, or related field or equivalent work experience.

Pay Range

The typical pay range for this role is:

$67,900.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .

We anticipate the application window for this opening will close on: 09/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.

Similar Jobs

Administrative Support Specialist

Aston Carter • Pittsburgh, PA • 32min ago

Management & Administrative

Job Title: Order Management SpecialistJob Description The Order Management Specialist plays a key role in a fast-paced supply chain environment by managing the overall order backlog and ensuring customer needs are met wi...

32min ago

Go to Apply

Administrative Support

Aston Carter • Pittsburgh, PA • 33min ago

Management & Administrative

Job Title: Office AdministratorJob Description The Office Administrator provides comprehensive office support across clerical, human resources, finance, and sales-related activities. This role serves as a key liaison bet...

33min ago

Go to Apply

Operations Manager

United Rentals • Clairton, PA • 1h ago

Management & Administrative

Great company. Great people. Great opportunities. If you would like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As Operations Manager at Un...

1h ago

Go to Apply

Administrative Assistant

West Virginia Employer • Triadelphia, WV • 2h ago

Management & Administrative

Qualifications: Associates degree required, Bachelors degree preferred or equivalent experience. Two to four years of experience in an administrative position. Excellent customer service skills and attention to detail. S...

2h ago

Go to Apply

Vice President, Sales Executive - ServiceNow (Consumer Industry)

Deloitte • Pittsburgh, PA • 4h ago

Management & Administrative

The Team The Sales Center of Excellence supports Deloitte businesses in identifying, nurturing, and closing sales opportunities. Working closely with Partners, Principals, Managing Directors, alliance leaders, and accoun...

4h ago

Go to Apply

USI Marketing Product Manager

FEDEX CORPORATION AND SUBS 12 • Pittsburgh, PA • 6h ago

Management & Administrative

As part of USI Marketing, you will be responsible for defining the product vision and strategy for USI Marketing, monitoring industry trends, and conducting business analysis to synthesize key insights that inform the po...

6h ago

Go to Apply

Principal BBGN Project Manager

Fluor Marine Propulsion, LLC • West Mifflin, PA • 8h ago

Management & Administrative

Working at the Naval Nuclear Laboratory we foster pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, and Collaboration. Our company promotes a positive culture while...

8h ago

Go to Apply

Sales Manager - Enterprise

Corning Incorporated • Washington, Washington • 22h ago

Management & Administrative

Sales Manager - Enterprise Date: Aug 14, 2026 Location: Charlotte, NC, US, 28216California, CA, USTexas, TX, USColorado, CO, USWashington, WA, US Company: Corning Requisition Number: 77153 The company built on breakthrou...

22h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Bethel Park, PA • 22h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

22h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Mckeesport, PA • 22h ago

Management & Administrative

22h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)