Service Associate I

Eastern Bank • Newburyport, MA • 2h ago

Starting Rate: $22.00

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).

Major Responsibilities:

Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a "hybrid" position is authorized.

Account Representative Duties:

Works toward achieving specific individual sales and service goals through the following activities:

Opens deposit accounts

Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)

Closes loans for customers for applicable business lines (i.e. consumer lending)

Makes referrals to other bank business lines and third-party partners

Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio

Responsible for operational compliance and adherence to policy

Handles daily account maintenance and other service issues as necessary

Understands and provides support in achieving quarterly sales

Teller Duties:

Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts

Cash checks for customers and non-customers according to bank policy

Process and properly record the sale of monetary instruments (i.e. official bank checks)

Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments

Process foreign currency purchases and sales

Process various @types of loan payments and credit card cash advances

Relative to all duties, must adhere to all bank policies and procedures

Individuals in this position will have a mixture of time between platform and teller line. On some occasions more time might be spent on one side verses the other.

Qualifications:

Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his/her immediate supervisor.

Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.

High school diploma or equivalent required

1-2 years of sales experience in a retail, financial services or hospitality environment preferred.

Some banking experience is preferred (e.g., teller or otherwise) is a plus.

Basic business acumen and professionalism is a must.

The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

Ability to build relationships and strong alliances across the organization.

Ability to quickly learn all details about the products and services offered by the bank.

Working Conditions:

Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact.

Incumbent must be able to transport items weighing 15 pounds or more.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you're excited about this role but your experience doesn't fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

Similar Jobs

Administrative Coordinator

Robert Half • Brentwood, NH • 8min ago

Management & Administrative

Description We are looking for an Administrative Coordinator to support student-facing career readiness activities in New Hampshire. This is a contract position that will provide onsite assistance. The person in this rol...

8min ago

Go to Apply

Branch Manager

Eastern Bank • Salem, MA • 1h ago

Management & Administrative

Hiring Range: $70,798 - $116,311 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a...

1h ago

Go to Apply

Clerk IV

State of Massachusetts • Tewksbury, MA • 5h ago

Management & Administrative

The Department of Mental Health is seeking a dynamic and energetic individual to fill a Clerk IV position. The selected candidate will provide clerical support to the Director of Clinical Social Work, Psychiatric Admissi...

5h ago

Go to Apply

Customer Service Representative

WIN Waste Innovations • Portsmouth, NH • 20h ago

Management & Administrative

WIN Waste Innovations is looking for a Customer Care Agent. They will manage a high volume of incoming calls from customers while navigating multiple systems to aid in answering questions and resolving issues. We are a P...

20h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Saugus, MA • 2d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

2d ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Tewksbury, MA • 2d ago

Management & Administrative

1871345BR Title: Customer Service Associate - Temporary Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous,...

2d ago

Go to Apply

Citizens Branch Manager

Citizens • Raymond, NH • 2d ago

Management & Administrative

Description At Citizens, we're focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while adva...

2d ago

Go to Apply

Senior Manager, Site Inventory

Medtronic • Beverly, MA • 3d ago

Management & Administrative

We anticipate the application window for this opening will close on - 22 Aug 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore heal...

3d ago

Go to Apply

Senior Manager, Site Inventory

Medtronic • Danvers, MA • 3d ago

Management & Administrative

3d ago

Go to Apply

Senior Manager, Custom & Bulk, Fine Chemical Products

ThermoFisher Scientific • Tewksbury, MA • 3d ago

Management & Administrative

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our coll...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)