Working Title: Behavioral Health Fund Eligibility Coordinator
Job Class: Human Services Program Specialist 2
Agency: Human Services Dept
Job ID : 96412
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 08/19/2026
Closing Date : 08/25/2026
Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office
Division/Unit : DHS-Central Office / BHA SUD Leadership
Work Shift/Work Hours : Day Shift / 8:00am to 4:30pm
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $26.89 - $39.22 / hourly; $56,146 - $81,891 / annually
Classified Status : Classified
Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
This position is eligible for telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.
This position serves as the lead technical authority and escalation point for the Behavioral Health Fund (BHF) Eligibility Team, responsible for managing highly complex, sensitive, and non-routine eligibility determinations that require advanced interpretation of policy, law, and program requirements.
The role provides functional leadership without direct supervision, guiding staff in the resolution of complex cases, ensuring consistency in decision-making, and maintaining program integrity. The incumbent exercises advanced technical expertise and independent judgment in addressing escalated issues, including appeals, compliance concerns, and determinations involving multiple systems, funding streams, or conflicting information.
This position significantly influences program outcomes, compliance risk, and statewide consistency in BHF eligibility determinations. It leads quality assurance efforts, identifies systemic issues, and drives process and policy improvements to enhance operational efficiency and equitable access to services.
The incumbent serves as the primary escalation resource for complex eligibility issues, including subsequent requests, appeals, audits, and high-risk determinations, while providing expert guidance to staff and stakeholders and ensuring consistent application of policy across the unit.
Responsibilities include, but are not limited to:
Ensure timely intake processing, a critical operational component for the BHF Eligibility Team. Managing the front-end intake process and coordinating work distribution to enable determinations. Act as a liaison to the substance use disorder (SUD) Clinical and Data teams to assure accurate data and accurate application of eligibility policy.
Lead the work with other staff and program management to assess case files and processes for compliance with federal, state and departmental policies and procedures. Provide quality management for data and processes. Develop and maintain a case audit tool and perform case audits that address the quality of work and the correct application of policies and procedures.
Individual case evaluation and regulatory compliance. Complete accurate BHF eligibility determinations and data entry in MMIS, complying with state statutes and policy, and BHA, Operations Division program policies and procedures.
Lead the work to develop Program Behavioral Health Fund (BHF) policies and procedures relevant to their role, including working to adjust policies and procedures to support equitable access to services and reduce access and outcomes disparities for diverse people.
Minimum Qualifications
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
There are three (3) different ways to qualify for this position, and you must have the required work experience listed below :
One (1) year of working experience advising and/or providing strategic insight for a human services eligibility program along with the required work experience listed below .
OR
Three (3) years of working experience providing technical or administrative support duties for a human services eligibility program along with the required work experience listed below .
OR
Bachelor's degree in psychology, human services, social work, or another closely related degree.
AND
Two (2) years of working experience providing technical or administrative support duties for a human services eligibility program along with the required work experiences listed below .
Required work experience must clearly demonstrate:
Practical understanding of Medicare, Minnesota's Medical Assistance (MA) program including Medical Assistance for Employed Persons with Disabilities (MAD-EPD), and MinnesotaCare, as they apply to SUD-related benefits.
Detailed understanding of SUD treatment system, and current process for tribal/county BHF eligibility determinations.
Analyzing, evaluating, and conducting investigations related to program compliance and eligibility.
Foundational knowledge of research and data analysis principles, methods, and techniques sufficient to collect, interpret, and apply data to support program operations and decision-making.
Knowledge of business process improvement principles and techniques, including the ability to evaluate workflows and recommend or implement efficiency and quality improvements.
Use Microsoft Office Suite (Word, Excel, PowerPoint); advanced skills in MMIS and/or similar systems used in enrollment processing (e.g., METS, MAXIS) sufficient to assess and apply system modifications.
Preferred Qualifications
Variety of experiences working effectively with others from different backgrounds and cultures.
Basic knowledge of SUD policies, procedures, processes, programs, funding sources and business goals.
Basic knowledge of other federal, state or local resources for individuals with behavioral health needs, including advocacy organizations, SUD treatment providers and entities that support people with SUD treatment needs.
Work effectively as a team member and independently, responding to multiple priorities and within tight timeframes.
Demonstrate strong human relations skills; communicate clearly and professionally with a variety of individuals/groups, in person and in writing (e.g., rules/policies, technical, narrative, non-narrative documents) in a manner consistent with audience understanding.
Adult learning principles and techniques necessary to provide information, guidance, technical assistance and written instructions to establish processes or tasks and how they will be completed.
Working knowledge of HIPAA and data privacy requirements.
Ability to maintain composure during challenging situations.
Additional Requirements
MinnesotaDepartmentofHumanServices(DHS)criminalbackgroundcheckwillbeconductedonallfinalists forthisposition.Finalistsmustpassthe DHS backgroundcheck.
Employee reference checks will be conducted on all finalists. This may include a review of documentation related to jobperformance.It alsoincludescontact withtheapplicant'sformer employer(s).
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
