We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
Position Summary
The Strategic Account Director (SAD) is a senior people leader responsible for leading teams of Account Executives (AE) and Strategic Account Executives (SAE) who support large, complex employer Pharmacy Benefit Management (PBM) clients. The role is accountable for revenue growth, client retention, profitability, and long-term partnership success across a portfolio of strategically important accounts.
As a leader of experienced account professionals, the SAD sets strategic direction, establishes priorities, and drives consistent, high-quality execution across renewals, expansions, and ongoing client engagement. The SAD serves as a senior escalation point and trusted executive partner for clients and works closely with CVS Health leadership to influence outcomes, align resources, and deliver sustainable value. The role uses data, analytics, and emerging AI-enabled insights to forecast risk, evaluate financial tradeoffs, guide renewal and expansion strategies, and scale best practices across the portfolio.
Key Responsibilities
People Leadership & Team Performance
Lead, coach, and develop teams of Account Executives and Strategic Account Executives, setting clear expectations aligned to revenue, retention, and client satisfaction goals
Establish direction, priorities, and operating expectations for AE and SAE roles, ensuring strong role clarity, accountability, and consistent execution
Foster a high-performance culture through ongoing feedback, talent development, and succession planning
Strategic Account Oversight
Provide executive accountability and senior-level oversight for large, complex PBM clients, demonstrating sound judgment in balancing client needs, financial outcomes, and enterprise priorities
Serve as the escalation point for complex client situations and senior-level engagements, reinforcing strong multi-level client relationships
Revenue Growth, Renewals & Expansion
Own aggregate revenue growth, retention, and profitability for the assigned portfolio through effective leadership of renewal and expansion strategies
Renewal strategy execution is owned by Strategic Account Executives, with the SAD providing strategic guidance, governance, and escalation leadership as account complexity, risk, or enterprise involvement increases
Guide teams in identifying and advancing solution expansion opportunities using a consultative, value-based approach
Financial Leadership & Executive Insight
Provide portfolio-level visibility into financial performance, including drug trend, pricing strategies, guarantees, and overall account economics using advanced analytics and AI-enabled modeling
Partner with finance, underwriting, and senior leaders to shape renewal scenarios, evaluate margin and value opportunities, and support executive-level client discussions
Cross-Functional & Enterprise Leadership
Lead and influence cross-functional partners across account management, clinical, product, operations, underwriting, analytics, and implementation to ensure aligned, data-driven execution
Engage senior enterprise leaders to align resources, remove barriers, and advance complex client and business objectives
Demonstrate the ability to lead through influence in a highly matrixed environment, aligning cross-functional partners and senior stakeholders around shared outcomes
RFP, Renewal & Market Leadership
Provide leadership oversight for complex RFPs and renewals, ensuring disciplined strategy, high-quality responses, and effective execution
Maintain awareness of pharmacy benefit management, managed care, and healthcare market, legislative, and regulatory trends to inform client strategy and positioning
Success Measures
Success in this role is demonstrated by:
Sustained revenue growth, retention, and profitability across the portfolio
Strong client satisfaction and senior-level relationships
High team engagement, capability development, and performance outcomes
Effective leadership in a complex, matrixed environment
Consistent execution of financially sound, client-aligned solutions
Ideal candidates are enterprise-minded leaders who combine strong commercial instincts with analytical rigor, executive presence, and the ability to lead experienced teams through complexity, ambiguity, and change.
Location & Travel
Role may be performed from any U.S. location, with flexibility to work remotely or from a corporate hub
Ability to travel up to 40%, including overnight and short-notice travel; travel may increase during peak renewal, RFP, or executive engagement periods
Required Qualifications
10+ years of experience in healthcare, account management, or related client-facing roles
Prior people leadership experience, including coaching, performance management, and talent development
Demonstrated success managing large, complex employer or health plan accounts through teams
Demonstrated executive presence and strategic mat, including leading senior-level client discussions, presenting complex financial and PBM concepts clearly to non-technical audiences, and navigating high-stakes or escalated situations with confidence and credibility
Strong digital and AI fluency and inclusive leadership aligned with transformation agenda
Valid driver's license and reliable, insured personal vehicle
Preferred Qualifications
Experience leading teams responsible for large employer or health plan accounts
Experience in a pharmacy benefit manager sales or service executive role
Demonstrated accountability for revenue, retention, and profitability within a PBM portfolio
Experience operating in regulated or policy-influenced healthcare environments
Strong comfort using data and analytics, including AI-enabled insights, to assess renewal risk, evaluate account economics, inform pricing and guarantee strategies, and improve portfolio performance
Education
Bachelor's degree, advanced degree, or equivalent experience
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$105,000.00 - $231,132.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .
We anticipate the application window for this opening will close on: 10/17/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.
