Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Work You'll Do
As a Software Engineer III on the project, you will:
Lead the design, development, customization, and support of solutions built on Microsoft Dynamics 365 Government.
Design and implement customizations, plugins, workflows, integrations, and other enhancements within Dynamics 365 Customer Service / CRM.
Integrate Dynamics 365 Government with Azure Government and external enterprise platforms through secure APIs, services, and middleware to support compliant, end-to-end business processes.
Lead custom API development efforts, including building new APIs, consuming external APIs, and implementing scalable integration solutions within Azure environments.
Configure and extend Dynamics 365 components to meet evolving business needs, including entities, forms, views, business rules, and process automation.
Partner with business analysts, stakeholders, and technical teams to gather requirements and translate them into effective technical designs and implementation plans.
Collaborate closely with architects to align on system design, integration patterns, technical strategy, and long-term solution direction.
Assess and reduce technical debt by identifying refactor opportunities, modernizing legacy components, and improving long-term maintainability and supportability.
Reestablish stakeholder confidence through consistent communication, transparent delivery tracking, and reliable execution.
Proactively identify roadblocks, risks, and system stability issues, and drive timely resolution to maintain delivery timelines and operational continuity.
Mentor and guide team members on coding standards, development best practices, and sustainable engineering approaches to improve code quality and team capability.
Support testing, deployment, troubleshooting, performance tuning, defect resolution, and ongoing production maintenance.
Create and maintain technical documentation for customizations, integrations, APIs, and development processes.
Ensure all solutions align with Microsoft best practices, federal security requirements, and applicable compliance standards.
The successful candidate would possess these skills:
Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others
The Team
Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life.
The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.
Qualifications
Required:
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Ability to travel 20-50%, on average, based on the work you do and the clients and industries/sectors you serve
5+ years of hands-on experience with Microsoft Dynamics 365, including significant experience in Dynamics 365 Customer Service / CRM development
Demonstrated experience in Dynamics 365 customization, configuration, and development using JavaScript, C#, .NET, Dataverse, and Power Platform
Strong experience working in Dynamics 365 Government environments
Experience integrating enterprise systems using APIs, web services, middleware, Azure Logic Apps, Power Automate, Azure Functions, or similar technologies in VA environments
Experience developing and supporting secure, scalable solutions within Azure Government
Strong knowledge of secure integration patterns, system interoperability, and data synchronization across enterprise platforms
Ability to analyze complex requirements and translate them into scalable technical solutions
Strong problem-solving, analytical, communication, and stakeholder management skills
Preferred:
Experience implementing or supporting CRM systems within a federal agency environment
Experience reducing technical debt and modernizing legacy application components in large enterprise systems
Experience mentoring development teams and promoting strong engineering standards
Familiarity with DevOps practices and tools, including CI/CD, release management, and automated testing for Dynamics 365 and Azure solutions
Experience with data migration and ETL processes
Experience working in Agile/Scrum environments, Microsoft Dynamics 365 , Power Platform , and/or Azure certifications
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
