Customer Service Representative

OMG Roofing Products • Agawam, MA • 1h ago

Customer Service Representative OMG Inc. is a leading manufacturer of
fastening products and technologies for the commercial roofing and
construction industries worldwide. Headquartered in western
Massachusetts, OMG is an equal-opportunity employer prioritizing the
safety of our employees and customers. The company values integrity,
teamwork, diversity, trust, respect, commitment, and a passion for
excellence. OMG is a global company operating manufacturing facilities
in Massachusetts, Illinois, and Minnesota. Position Overview OMG
currently operates in two Divisions: OMG Roofing Products and
FastenMaster?. OMG Roofing Products is a leading global manufacturer and
supplier of value-added components for the commercial roofing industry.
The FastenMaster Division manufactures and markets innovative, premium
quality wood-to-wood fasteners that are engineered to enable
professional contractors to complete building projects safer, faster,
and easier. The Customer Service Representative builds and maintains
business relationships with the sales team and clients by providing
prompt, friendly, and accurate responses to customer inquiries, in
addition to placing orders, processing returns, and resolving complaints
to promote a brand experience. This key position must be a strong
communicator, manage their time efficiently, possess strong
organizational skills, and above all, be an enthusiastic team player.
Position Responsibilities Promote Safety as the Number One priority of
all OMG employees. Maintain a positive, and professional attitude toward
customers always. Promptly respond to customer phone calls and emails
and anticipate customer needs. Maintain an in-depth knowledge of
appropriate products and their applications based on division. Utilize
QAD (ERP) to input, update, and correct purchase orders and other data
related to sales, inquiry, delivery, inventory, product location, and
shipping status. Maximize selling time for the sales team by fielding
and resolving issues related to shipping, inventory, and transit times.
Drive accuracy during order entry and standardize operation procedures
to improve customer satisfaction and inventory accuracy. Perform other
tasks as assigned. Requirements Position Requirements High school
diploma 1-3 years experience in a call center, customer, or client
support environment. Adherence to all compliance and auditing
requirements when processing orders, applications, returns, and
requests. Support the Regional Managers and Field Sales Representatives
with reporting, pricing inquiries, purchase order entry, and customer
support. Identify continuous improvement opportunities in processes and
make recommendations that improve the efficiency of the overall customer
service process. Partner with cross-functional teams as necessary to
meet required business and customer needs. Strong PC skills including
experience with MS Office Suite and familiarity with ERP systems and
proficiency in CRM systems, Salesforce preferred. Analytical thinker
with a knack for creative resolutions and strong problem-solving skills.
Skilled in effective verbal and written communication. Ability to
multi-task, organize, prioritize, and manage time effectively. Physical
Requirements Ability to stand, walk, and sit for long periods of time;
talk and hear, both in person and by telephone; handle or feel objects
or controls, reach with hands and arms; and occasionally
lift/push/pull/carry up to 25 pounds. Must be able to complete all
essential job functions listed in the position responsibilities, with or
without reasonable accommodation. Salary Range \$38,000 - \$57,600 +
Commission (Hourly)

Go to Apply

Corporate Strategy & Growth Manager/Senior Manager

Accenture • Hartford, CT • 1d ago

Management & Administrative

Job Description We work with C-suite executives, leaders and boards of the world's leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement o...

1d ago

Go to Apply

Supply Chain and Engineering- Software Defined Vehicle (SDV) Go-To-Market, Senior Manager / Associate Director

Accenture • Hartford, CT • 1d ago

Management & Administrative

1d ago

Go to Apply

Manufacturing Consultant - Life Sciences - Digital CMC / PLM

Accenture • Hartford, CT • 1d ago

Management & Administrative

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)