Customer Service Supervisor

Sonic Healthcare USA, Inc. • Hicksville, NY • 1d ago

Job Functions, Duties, Responsibilities and Position Qualifications: We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! LOCATION: 250 Miller Place, Hicksville, NY 11801 HOURS: 8:30am-5pm (flexibility required); Monday to Friday FULL TIME: Benefits Eligible In this role you will: Oversee workflow for the department. Create an environment that facilitates open communication with team members and acts in a professional and courteous manner when interacting with team and department members. Motivate and utilizes staff effectively through fostering a positive, supportive work environment. Support departmental staff in the performance of their duties. Investigate and resolve problems regarding tests and results in order to ensure accurate and efficient service. Observe/monitor interactions (calls, emails, chats, etc.) and analyze data observed to create trending insights and provide recommendations for improvements Evaluate and monitor levels of staff effectiveness to assist leadership team to create improvement action plans Provide feedback and coaching to staff Track issues in the quality monitoring systems and analyze the results Communicate via, phone, face-to-face and email with other departments in the lab for problem resolution. Schedule employee shifts and breaks; responsible for coverage when replacements cannot be found Approve time off and overtime Documents and records employee productivity Documents performance issues and address them accordingly as well as complete annual performance assessments. Ensure compliance with HIPAA requirements by respecting and maintaining the confidentiality of information relative to patients and clients. Participate in the interview and selection process of candidates. Oversee training of new employees and retraining for existing employees. Continuously communicates with patients and doctors' offices, and internal departments. All you need is: 2 year Associated Degree or equivalent. Minimum 5 years working in a customer service driven environment. Minimum 1 year Supervisory experience, preferred. Excellent customer service skills including excellent oral and written communication. Ability to handle a heavy call volume Excellent interpersonal skills with management, team members, patients, clients and partners. Ability to make immediate decisions and sound judgment calls. Proficient skills in keyboard and operating computer system. Leadership abilities to successfully coach, counsel, and motivate staff while maintaining composure and professionalism. Proper judgment when exposed to confidential information. Creative problem solving skills. Salary minimum to max is $65,000 to $80,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. Sonic Healthcare USA, reserves the right to pay more or less than the posted range. Any difference between actual compensation and the posted range will be based on factors other than race, color, religion, sex (including pregnancy) or national origin. We'll give you: Appreciation for your work A feeling of satisfaction that you've helped people Opportunity to grow in your profession Free lab services for you and your dependents Work-life balance, including Paid Time Off and Paid Holidays Competitive benefits including medical, dental, and vision insurance Help saving for retirement, with a 401(k) plus a company match A sense of belonging - we're a community! We also want you to know: This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Empl

Similar Jobs

IVIG Regional Account Manager

UnitedHealth Group • New York, NY • 4h ago

Management & Administrative

Requisition number: 2379474 Job category: Sales/Direct Selling Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will di...

4h ago

Go to Apply

Commercial Lines, Account Manager (hybrid NY)

AON • Plainview, NY • 4h ago

Management & Administrative

Posting Description Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advis...

4h ago

Go to Apply

Senior Director, Account Management - Integrated Commerce

Publicis Groupe • Stamford, CT • 4h ago

Management & Administrative

Company description A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital ca...

4h ago

Go to Apply

Customer Service Associate

Walgreens • Uniondale, NY • 4h ago

Management & Administrative

1872907BR Title: Customer Service Associate Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, frien...

4h ago

Go to Apply

Account Sales Manager

Red Bull North America • Bronx, NY • 5h ago

Management & Administrative

Red Bull North America is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, a...

5h ago

Go to Apply

Sales Manager, Global Trade Solutions

HSBC • New York, NY • 5h ago

Management & Administrative

Sales Manager, Global Trade Solutions Location: New York, NY, US, 10001 Brand: HSBC Area of Interest: Commercial Banking Closing Date: Hybrid Worker Date: 18 Aug 2026 Job description Our purpose - Opening up a world of o...

5h ago

Go to Apply

Senior Analyst - FP&A Electric Operations Bronx-Westchester

conEdison • New York, NY • 7h ago

Management & Administrative

Required Education/Experience Master's Degree and 2 years full-time relevant work experience or Bachelor's Degree and 3 years full-time relevant work experience Preferred Education/Experience Master's Degree in Business,...

7h ago

Go to Apply

Cons-Tech Cons-SAP-Extended Supply Chain-Transportation Mgmt-TM-Manager-Multiple Positions-1736231

EY • New York, NY • 7h ago

Management & Administrative

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better wor...

7h ago

Go to Apply

Procurement Specialist

Aston Carter • Darien, CT • 7h ago

Management & Administrative

Job Title: Procurement Specialist Job Description We are seeking a dedicated Procurement Specialist to take full ownership of our procurement process and support our Accounts Payable (AP) team. This role is crucial in en...

7h ago

Go to Apply

Software Engineer Mission Manager

Palantir Technologies • New York, NY • 7h ago

Management & Administrative

A World-Changing Company Palantir builds the world's leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesavi...

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)