CUSTOMER SERVICE SUPERVISOR
Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/5449662)
Apply
?
CUSTOMER SERVICE SUPERVISOR
Salary
$52,208.00 - $96,538.00 Annually
Location
8000 N. Stadium
Job Type
Part Time
Job Number
39359
Department
Houston Health Department
Opening Date
08/17/2026
Closing Date
8/24/2026 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
APPLICATION ACCEPTED FROM: ALL Person Interested
Division: Public Health Services
Section: See to Succeed
Location: 190 Heights or West End Health Center
Workdays & Hours: Monday - Friday 8:00 am to 3:00 pm Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The Houston Health Department is seeking motivated, flexible, and mission driven individuals to support daily operations of the See to Succeed program. See to Succeed is a public-private partnership providing comprehensive eye exams and free glasses to school age students across Houston and surrounding areas. We collaborate with local school districts to bring children to high volume vision clinics or deliver services directly on campus through our mobile unit.
RESPONSIBILITIES:
Maintain the highest possible professional standards in performance, and customer service to the patients while representing See to Succeed.
Provided day-to-day oversight to the See to Succeed optical team; while working closely with See to Succeed leadership to ensure standards and priorities are met
Assist with clinic set-up/break-down, monitor inventory, and ensure that all patient and administrative paperwork facilitates an efficient workflow.
Oversee frame styling process and assist when needed.
Ensure accuracy of glasses orders and coordination of shipping to lab.
Assist with frame ordering, optical inventory and lab coordination
Assign staff to receive, sort, and conduct quality check on glasses orders.
Prepare routes for dispensing and adjustment of glasses on patients (fleet share mileage reimbursement available)
Prepare, maintain. and submit daily reports.
Train new opticians on optical duties, pretesting, lensometry, and ensure competency from all staff on a regular basis
Assist with other department special projects and duties as needed/assigned
MINIMUM REQUIREMENTS
EDUCATION
Requires a high school diploma or a GED.
EXPERIENCE:
Four years of administrative or customer service-related experience is required.
OR
Associate's degree may be substituted for up to two years of experience. Bachelor's degree may be substituted for up to four years of experience.
PREFERENCES
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
Bilingual in English and Spanish is highly preferred
Successful track record of working with children and school administrators preferred
Excellent organizational and prioritization skills
Strong interpersonal and written communication skills
ADDITIONAL COMMENTS:
Job is part-time and seasonal (more information on work schedule will be given in interview).
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRE
The selection process will involve application review and/or interview. Department may administer skills assessment test.
SAFETY IMPACT POSITION- YES
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
Pay Grade - 18
SALARY INFORMATION: Grant Funds
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-1398.
If you need special services or accommodations, call 832-393-4882. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM
EOEEqual Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
13 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Which of the following best describes your highest level of education?
High School Diploma
Associate's Degree
Bachelor's Degree
Master's Degree or higher
None of the above
02
What languages are you fluent in speaking, reading, and writing? (Check all that apply)
Chinese
Spanish
Vietnamese
Urdu
I only speak English
Other
03
Do you have a valid/current Texas driver's license?
Yes
No
04
Are you able to work a varying schedule including some evenings and weekends as required?
Yes
No
05
How many years of Administrative or Customer service-related experience do you have?
Less than 1 year of experience.
2 years - 3 years
3 years - 4 years
4 years or more
No experience
Required Question
