Customer Service Representative - Remote

Teleperformance USA • United States, United States • 4w ago

Category : Customer Service/Support

As a Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Currently, employment is restricted to residents of the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here (https://www.teleperformance.com/en-us/contact-us/) . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Application Deadline: Ongoing until positions are filled. Please click apply to start your application.

For other opportunities, please visit the TP Careers site at https://www.tp.com/en-us/careers **.

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.**

Handle and carefully respond to all customer inquiries

Provide excellent customer service through active listening

Work with confidential customer information and treat it sensitively

Aim to resolve issues on the first call by being proactive

Appropriately communicate with customers

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Track all call related information for auditing and reporting purposes

Provide feedback on call issues

Upsell if required

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

High School Diploma or equivalent.

Minimum of 6 months of customer service experience.

Must be 18 years of age or older.

Ability to @type at least 25 words per minute.

Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

Customer service and/or sales experience preferred.

College degree preferred but not required.

Key Competencies:

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.

Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Communication: Outstanding communication, listening, and analytical skills.

Organizational Skills: Strong organizational and problem-solving skills.

Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.

Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.

Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements

Internet Requirements:

A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).

Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

Proof of internet speed required

Similar Jobs

Event Planning Manager

Hyatt • Washington, DC • 39min ago

Management & Administrative

Description: Park Hyatt Washington is seeking an experienced leader to join the Sales, Events, and Marketing team as an Event Planning Manager. Not only will you be a part of an elite luxury service team, but you will ge...

39min ago

Go to Apply

Security Officer -ON CALL

GardaWorld • Mobile, AL • 45min ago

Management & Administrative

GardaWorld Security Services is Now Hiring a Concierge Security Officer! Ready to suit up as a Security Guard in a Concierge post? MUST HAVE A SECURITY LICENSE What matters most in a role like this is your ability to bui...

45min ago

Go to Apply

Security Officer- Special Response Officer

GardaWorld • Reserve, LA • 46min ago

Management & Administrative

GardaWorld Security Services is Now Hiring a Concierge Security Officer! Ready to suit up as a Security Guard in a Concierge post? TWIC CARD REQUIRED What matters most in a role like this is your ability to build meaning...

46min ago

Go to Apply

Security Officer - Mall

GardaWorld • Cabazon, CA • 47min ago

Management & Administrative

GardaWorld Security Services is Now Hiring a Concierge Security Officer! Ready to suit up as a Security Guard in a Concierge post? What matters most in a role like this is your ability to build meaningful connections. Te...

47min ago

Go to Apply

On Call Security Officer

GardaWorld • Hattiesburg, MS • 48min ago

Management & Administrative

48min ago

Go to Apply

Information Security Manager

FireKeepers Casino Hotel • Battle Creek, MI • 50min ago

Management & Administrative

Information Security Manager Show All Jobs Apply Show Map Location 11177 MICHIGAN AVE E, BATTLE CREEK, MI, 49014-8904, United States Base Pay $87,464.00 - $107,140.80 / Year Job Category IT & AV Employee Type Full Ti...

50min ago

Go to Apply

Customer Success Specialist

Insight Global • Sandy Springs, GA • 57min ago

Management & Administrative

Job Description Day to day: This person will serve as the first line of support for PictureU stores and customers by handling technical issues related to photo retrieval, responding to customer emails, troubleshooting so...

57min ago

Go to Apply

Office Assistant - Dallas South Part Time

D.R. Horton, Inc. • Rowlett, TX • 57min ago

Management & Administrative

D.R. Horton, Inc., the largest homebuilder in the U.S.,was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed princi...

57min ago

Go to Apply

Resident Services Coordinator

Marriott • Aspen, CO • 1h ago

Management & Administrative

Additional Information $500 signing bonus. Job Number 26117866 Job Category Administrative Location 550 S Spring St, Aspen, Colorado, United States, 81611 VIEW ON MAP ( https://www.google.com/maps?q=550%20S%20Spring%20St...

1h ago

Go to Apply

Lobby Security Officer / Mobile Patrol

GardaWorld • Sunnyvale, CA • 1h ago

Management & Administrative

GardaWorld Security Services is Now Hiring a Lobby Security Officer / Mobile Patrol! Ready to suit up as a Lobby Security Officer / Mobile Patrol? Must have a minimum of one year security experience High level of custome...

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)