Position Description & Qualifications
Join our team to assist and prepare ~200,000 servicemembers who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans' Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemembers through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, as well as connection to approved government and non-government partners. Our team ensures servicemembers and their families have the necessary career tools and information to seamlessly transition into the civilian workforce.
The DOL VETS TAP program is in need of a skilled and compassionate Master Trainer who will provide training for DOL VETS Facilitators, Lead Facilitators and Employment Navigators. Facilitators and Lead Facilitators provide Transitioning Service Members (Active, Reserve, National Guard), Veterans, and their families with comprehensive classroom instruction on civilian employment, including job search strategies, application processes, networking, technical training, credentialing, and preparation for participation in technical programs and schools. Employment Navigators assist military personnel in their transition to civilian occupations and provide individual counseling on the job search process.
This is a fully remote position. Candidates may be based anywhere in the United States.
In this role, you will:
Create, implement, and conduct training programs (new-hire and sustainment) aimed at enhancing the effectiveness of DOL TAP contract staff performance.
Design and develop content using Instructional Design best practices that engage learners.
Create engaging and interactive learning materials, including e-learning modules, presentations, job aids, videos, and assessments.
Create user training for new releases in our Salesforce application and participate in User Acceptance Testing for updates to this Salesforce application.
Perform needs analysis and evaluate existing content to identify the most appropriate content enhancements to support the audience and learning objectives.
Monitor staff performance and address training inquiries and training gaps while supporting the efforts of the Program Management Office and the government customer.
Ensure that training for DOL VETS TAP Facilitators, Lead Facilitators and Employment Navigators is completed in the required time and to standards.
Facilitate live webinars to equip staff with essential knowledge and skills, using varied instructional methods to engage learners in both synchronous and asynchronous settings.
Create and submit reports, assessments, and surveys documenting training effectiveness, using data to inform future training improvements.
Demonstrate excellent organizational and interpersonal skills, and the ability to work independently.
To be successful in this role, you will have:
A bachelor's degree in Instructional Design, Education, or related discipline from an accredited college or university and at least three (3) years of experience as a professional trainer or facilitator.
Proficiency in adult learning principles, course and curriculum evaluation, backwards planning, the ADDIE model, and Learning Management Systems.
Ability to effectively design and evaluate trainings.
Excellent skills in time management, working autonomously, creative thinking, problem-solving, collaboration.
Excellent verbal and written communication skills.
Excellent presentation skills to deliver live-virtual training to staff.
Additional desired qualifications:
Experience writing storyboards and assessment questions, creating job aids, and other training support materials.
Learning Management System (LMS) administrator experience or the ability to learn new systems quickly.
Knowledge of content creation tools and authoring tools such as Articulate Rise, Articulate Storyline, Adobe Captivate, Canva, Camtasia, or similar.
Prior experience delivering classroom instruction via video conferencing applications such as Zoom, Webex, Adobe Connect, and MS Teams.
Prior Salesforce experience
Military Veterans and Spouses encouraged to apply.
If you are interested in supporting and working with our military and a passionate Serco team - then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract @type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .
