Departmental Manager-3, Internal Control Unit
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Departmental Manager-3, Internal Control Unit
Salary
$35.28 - $52.61 Hourly
Location
Lansing, MI
Job Type
Permanent Full Time
Job Number
3901-26-PH-EPI-143-FILL
Department
Health and Human Services - Central Office
Opening Date
08/17/2026
Closing Date
8/24/2026 11:59 PM Eastern
Bargaining Unit
NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)
Description
Benefits
Questions
Job Description
The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit ourMDHHS Diversity, Equity, and Inclusion Plan. (https://www.michigan.gov/-/media/Project/Websites/mdhhs/Inside-MDHHS/Careers/MDHHS\Diversity\Equity\and\Inclusion_Plan.pdf)
This position will manage and oversee the functioning of the Vital Records Internal Control Unit which is comprised of the
Changes Sub-Unit and Vital Records Maintenance and Monitoring Sub-Unit. This manager will oversee the development
and implementation of plans for improving the Unit's accuracy and efficiency in responding to customer requests for
changes or corrections to birth, death and divorce records, and the establishment of delayed birth and death records.
Directs the review of documentation and makes determinations related to customer eligibility for the establishment of vital
records or corrections to a vital record, as well as makes decisions on difficult, complex and unusual amendment and
change application requests. This supervisor will respond to inquiries on more complex aspects of Michigan's vital record
laws, rules, policies and procedures related to the release, establishment or changes of vital records. Develop and
document policies and procedures for providing vital records customer services workflow. Ensure that confidential or
identifying information utilized by unit staff are protected and all applicable policies and procedures for handling confidential
or identifying information are followed. Establish and oversee the implementation of internal and statewide procedures for
identifying, deterring and detect fraudulent activities involving vital records. Responsible for managing the policies and
activities for providing vital records services consistently, accurately and efficiently throughout the state. Ensure that vital
records are preserved consistent with vital record statutory requirements. Oversee or prepare responses to
correspondence dealing with complaints, special inquiries, follow-up on requests or other problems. The supervisor will
develop training programs when new legislation or technologies as introduced. This position will also assist with
development and implementation of new projects that could include working with vendors offering solutions to our data
needs and requirements. This position will also oversee the launch of Central Issuance to the local cities and counties to be
able to issue state certified birth certificates. That consists of working with Management to assure that there is proper
staffing as more jurisdictions come on board, overseeing training of both Vital Record and local jurisdictions, billing, audits,
physical security and site visits.
Click here to view thePosition Description (https://MCSC.state.mi.us/AgencyPDFs/DEPTMGR3E63N\PD\061825.pdf) & here to view theJob Specification (https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/D/DepartmentalManager.pdf)
To be considered for this position you must:
Apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening.
Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
Attach a cover letter.
If applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.
Failure to complete any of the above items may result in your application not being considered. See instructions for attaching files here: Instructions (https://www.michigan.gov/-/media/Project/Websites/mdcs/GATEWAY/Online\Employment\Application\Guide\First\Time\User.pdf)
Required Education and Experience
Education
Possession of a bachelor's degree in any major.
Experience
Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.
Additional Requirements and Information
Special Requirements, Licenses, and Certifications
Alternative experience qualifications of nonprofessional experience, previously identified by the appointing authority and approved by Civil Service, will be accepted as a substitute for the required classified, professional experience for the classification. The nonprofessional experience must be related to departmental programs and services that provide the required knowledge, skills, and abilities. Individuals appointed must possess the department-specific alternative experience for positions within that agency only.
Position Location/Remote Office:The physical location of this position is 333 South Grand Avenue in Lansing, MI. Based on operational needs and within established limits, remote work and alternate or hybrid work schedule requests for this position may be considered. Selected candidates who have been approved to work remotely or a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview.
Employees will be provided computers to perform state work. Phones may also be provided for necessary communications. If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including:
A secure work location that allows privacy and prevents distractions.
A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.
Suitable lighting, furniture, and utilities.
Your application for any position does not guarantee you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.
The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises.
As a Condition of Employment: this position requires successful completion of a background investigation and a criminal records check. If you previously held status in this classification and departed within the last three (3) years, please contact Human Resources regarding your interest in a potential reinstatement. Reinstatement is not guaranteed or required.
The Department of Health & Human Services reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.
For information about this specific position, please emailMDHHSVacancies@michigan.gov. Please reference the job posting number in subject line.
Follow us onLinkedInfor more job opportunities!
MDHHSJobs #MDHHSJobs #Veteranfriendly #CareersWithPurpose #CommunityHeroes
MDHHS is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:
Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.
Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.
Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.
Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.
Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.
Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.
Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.
Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.
Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.
Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.
Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.
Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.
Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.
Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.
Updated: 2/28/24
01
DEPTMGR - Do you possess one of the following? A bachelor's degree or higher in any major. If so, please attach a copy of your official college transcripts. OR at least one year of professional level experience in the state classified service.
Yes
No
02
DEPTMGR2-4 - Do you possess at least four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level?
Yes
No
03
*Please select from the options below: (Please note, actions that have been expunged, formal counseling, and layoff actions, such as a reduction in force, need not be reported.) Please select all that apply.
I have been dismissed within the last two years
I have resigned in lieu of discipline or dismissal within the last two years
I have been issued a disciplinary suspension in the last two years.
I am currently suspended with or without pay pending the outcome of an investigation.
I have received a written reprimand within the last two years
I have received an unsatisfactory rating within the last two years
I have signed a last chance agreement with MDHHS within the last two years
I certify that none of the above circumstances apply to me
04
**If you selected that you have been dismissed within the last two years, resigned in lieu of dismissal within the last two years, were issued a disciplinary suspension within the last two years, are currently suspended with or without pay pending the outcome of an investigation, received a written reprimand within the last two years, received an unsatisfactory rating within the last two years, or signed a last chance agreement with MDHHS within the last two years, please provide an explanation below. If none of the above apply to you, please enter 'N/A'.
05
*Do you have any objection to being fingerprinted or drug tested?
Yes
No
06
*From the options below, which accurately describes your current status? (A current state employee works for an actual state department such as the Department of Corrections, the Department of Transportation, etc.)
A current Michigan Department of Health and Human Services (MDHHS) employee
A Michigan Department of Health and Human Services (MDHHS) employee in layoff status
A current State of Michigan (non-MDHHS) employee
A State of Michigan (non-MDHHS) employee in layoff status
None of the above
07
*Did you attach a cover letter and a copy of your résumé to your application? (Failure to do so may result in your application being screened out.)
Yes
No
08
*Did you attach a copy of an official college/university transcript to your application? (Failure to do so may result in your application being screened out.)
Yes
No
09
*Do you have any substantiated cases of abuse or neglect reported on the Department of Human Services Central Registry?
Yes
No
10
*Do you have an Intentional Program Violation from the Department of Health and Human Services?
Yes
No
11
Have you ever worked in a State, County, or City Vital Records office? (Y/N) If yes, describe your responsibilities.
12
Describe a time when you had to navigate cultural differences in a professional or work setting.
13
Describe your professional experience, education, training, and any other qualifications that have prepared you for this position. Be specific about how your background relates to the duties and responsibilities of this Departmental Manager 14 role.
14
Describe your experience building, leading, and developing teams to improve customer service. Please provide a specific example of the actions you took and results achieved.
15
Describe a time when you managed staff in a fast-paced, high volume, or stressful work environment. How did you balance productions goals, employee performance, and quality customer service?
16
Describe your experience interpreting and applying Michigan statutes, administrative rules, departmental policies, and procedures. Please provide a specific example of how you used them to make a decision or resolve an issue.
17
Describe your experience in developing and presenting educational trainings for community partners/stakeholders.
18
Describe your experience identifying, deterring, detecting, or investigating fraudulent activities. Please provide a specific example, including the actions you took, the outcome, and any measures implemented to prevent similar incidents in the future.
19
Describe your experience in handling confidential information.
20
Please select the years of experience you possess with user access management with applications.
10 years or more
5 - 9 years
1 - 4 years
None
Required Question
Employer
State of Michigan
Department
Health and Human Services - Central Office
Address
Office of Human Resources
235 S. Grand Ave.
Lansing, Michigan, 48933
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