About the Role
We are seeking a customer-focused and detail-oriented Customer Service Representative to join our team in Dayton, MN. In this role, you will serve as the primary point of contact for customers, handling a high volume of inquiries related to products, orders, shipping status, returns, and account concerns. This is an excellent opportunity to join a growing team in a modern facility with opportunities for professional development and advancement.
Key Responsibilities
Answer 50-80 inbound customer calls daily regarding product information, shipping and order status, returns, and general inquiries.
Communicate with customers through phone, email, and internal company portal systems.
Accurately document all customer interactions and activities within the CRM system.
Review, process, and resolve customer inquiries and return requests.
Respond to questions regarding deductions, returns requirements, repacking fees, restocking fees, held invoices, policy adjustments, and other account discrepancies.
Research and resolve customer concerns while ensuring adherence to company policies and procedures.
Provide exceptional customer service while maintaining productivity and accuracy standards.
Collaborate with internal departments to ensure timely issue resolution and customer satisfaction.
Schedule:
Monday-Friday
8:15 AM-5:00 PM
Two paid 15-minute breaks
One unpaid 45-minute lunch break
Qualifications
Minimum of 2 years of professional experience in a customer-facing role such as:
Customer Service
Call Center Support
Dispatching
Coordination
Order Entry
Administrative Support
Ability to manage a high volume of customer interactions while maintaining attention to detail.
Proficiency with computer systems and data entry.
Why Join Us?
Beautiful, modern office environment.
Collaborative and supportive team culture.
Opportunities for career growth and advancement.
Stable Monday-Friday schedule with no weekends.
Why is This Position Available?
This opportunity is available due to a new opening on the team, supporting continued operational growth and customer demand.
Join our team and help deliver an exceptional customer experience while building your career in a fast-paced and supportive environment.
Job Type & Location
This is a Contract to Hire position based out of Dayton, MN.
Pay and Benefits
The pay range for this position is $18.00 - $25.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Dayton,MN.
Application Deadline
This position is anticipated to close on Aug 31, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
