14781 - Cash Applications Analyst

Kelly Services • Troy, MI • 2h ago

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives.

The Global Financial & Business Solutions (GFBS) Cash Analyst supports Cash Application activities for Kelly's customers across North America, including the United States, Canada, and Puerto Rico.

This role performs department-specific work instructions within the GFBS organization to ensure the accuracy and timeliness of Cash Application and Accounts Receivable activities. The position requires the ability to work independently with employees across multiple organizational levels as well as external customers.

The analyst researches complex business processes and customer issues to identify resolutions that achieve business objectives while maintaining positive customer relationships. This role is also expected to identify and recommend process improvements that increase efficiency without negatively impacting customers.

Key Responsibilities

Cash Application and Payment Processing (60%)

Perform complex cash application and payment posting activities on customer accounts.

Monitor unresolved payments and ensure timely resolution of outstanding issues.

Reconciliation and Compliance (20%)

Balance daily billing and cash deposits.

Ensure compliance with Sarbanes-Oxley (SOX) controls and requirements.

Customer and Internal Support (10%)

Communicate with management, internal stakeholders, and external customers.

Resolve cash application issues and other job-related inquiries.

Process Improvement and Projects (5%)

Support special projects assigned by management.

Identify and implement departmental process efficiencies where appropriate.

Documentation and Procedures (5%)

Maintain account instructions and documentation.

Document processes and procedures to ensure consistency and knowledge retention.

Knowledge, Skills, and Competencies

Required Skills

Excellent verbal and written communication skills.

Strong analytical skills with the ability to make recommendations based on data.

Intermediate Microsoft Office skills, including advanced Excel functions and macros.

Effective time management and organizational skills.

General computer literacy and comfort with technology. [JDQ - FSS...pplication | Word]

Preferred Skills

Familiarity with Vendor Management Systems (VMS) such as IQN, Fieldglass, or similar platforms.

Understanding of Accounts Receivable, Payroll, Billing, and SSPA systems.

Knowledge and management of third-party VMS technology. [JDQ - FSS...pplication | Word]

Core Competencies

Adaptability

Adjusts effectively to changing business needs.

Offers alternatives and drives solutions.

Communication

Clearly expresses ideas in both written and verbal formats.

Contract Compliance

Understands and enforces GFBS standard operating procedures.

Information Technology Expertise

Understands IT concepts, processes, and procedures.

Effectively leverages technology to support business needs.

Initiative

Recognizes the need for action and takes ownership.

Innovation and Creativity

Supports responsible risk-taking and continuous improvement.

Encourages new ideas and learning opportunities.

Interpersonal Skills

Builds collaborative relationships.

Communicates and listens effectively.

Negotiation

Seeks mutually beneficial solutions for internal and external customers.

Problem Analysis

Develops measurable action plans.

Exercises sound judgment and evaluates risks appropriately.

Project Management

Manages multiple priorities and drives efficiencies.

Strategic Thinking

Creates actionable plans to achieve business objectives.

Teamwork

Collaborates effectively and works well with others.

Technology

Intermediate Microsoft Office proficiency.

Familiarity with internet-based tools and email applications.

Requirements

3+ years of experience in one or more of the following areas:

Accounting

Business

Finance

Accounts Receivable

Cash Application

Billing

Payroll

Base pay rate for this position is $34.00/hr. Final hourly compensation will be based on experience and may vary by geographic location.

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.

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