Night Auditor Fridays & Saturdays Home2 Suites Coralville Iowa

Hotel Equities • Coralville, IA • 2d ago

Part Time

Administration

Coralville, IA, US

Salary Range: $15.00 To $17.00 Hourly

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Auditor for the Home2 Suites in Coralville Iowa.

Night Auditor (Overnight Shift 11 PM-7 AM) Fridays & Saturdays

Job Purpose:

The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.

Check guests in, issue room keys, and provide information on hotel services and room location.

Ensure required identification is taken from guests at check-in in line with local legislative requirements.

Answer phones in a prompt and courteous manner.

Up-sell rooms where possible to maximize hotel revenue.

Answer, record and process all guest calls, messages, requests, questions or concerns.

Record guest preferences in the system.

Check guests out, including resolving any late or disputed charges.

Accurately process all cash and credit card transactions using established procedures.

Issue, control and release guest safe-deposit boxes in line with hotel procedures.

Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

Take action to solve guest problems/complaints using appropriate service recovery guidelines.

Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.

May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.

Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

Frequently standing up behind the desk and front office areas.

Carrying or lifting items weighing up to 50 pounds / 23 kilograms.

Handling objects, products and computer equipment.

Basic computer skills to operate various property management and reservations systems, etc.

Other:

Being passionate about people and service.

Strong communication skills are essential when interacting with guests and employees.

Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.

Basic math skills are used frequently when handling cash or credit.

Problem-solving, reasoning, motivating, and training abilities are often used.

Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

Team Driven and Values Based Culture

Medical/Dental/Vision

Vacation & Holiday Pay

Same-day pay available

Employee Assistance Program

Career Growth Opportunities/ Manager Training Program

Reduced Room Rates throughout the portfolio

Third Party Perks (Movie Tickets, Attractions, Other)

401(k)

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Life insurance

Parental leave

Referral program

Salary Range:

$15-$17

Similar Jobs

Hotel General Manager

Kinseth Hospitality Companies • Coralville, IA • 9h ago

Retail & Hospitality

$62,000-$70,000 for General Manager, full benefits and travel discounts. What we offer: Health, Dental, Vision and other benefits available after 60 days DailyPay 401k Paid Training Paid PTO Referral program Discounts at...

9h ago

Go to Apply

Hotel Sales Coordinator

Kinseth Hospitality Companies • Coralville, IA • 9h ago

Retail & Hospitality

What we offer: Health, Dental, Vision and other benefits available after 60 days DailyPay 401k Paid Training Paid PTO Referral program Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Assists hot...

9h ago

Go to Apply

Hotel Guest Service Rep

Kinseth Hospitality Companies • Coralville, IA • 9h ago

Retail & Hospitality

9h ago

Go to Apply

Market Grille Cook

Hy-Vee Food Stores • Coralville, IA • 1d ago

Retail & Hospitality

Coralville #1, 8th Street, Coralville, IA Full time R246979 Additional Considerations (if any): Must be 18+ - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only c...

1d ago

Go to Apply

Banquet Captain - DoubleTree by Hilton Hotel Cedar Rapids Convention Complex

Hilton • Cedar Rapids, IA • 1d ago

Retail & Hospitality

Job Identification: 220010 Job Category: Banquets Job Schedule: Full time Equal Opportunity Employer EOE, including disability/vets Exceptional Hospitality Starts with You Picture yourself brightening someone's day. When...

1d ago

Go to Apply

Commercial Cleaning Supervisor [s]

CBRE Government and Defense Services • Cedar Rapids, IA • 1d ago

Retail & Hospitality

Pay or shift range: $49,920 USD to $56,160 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other...

1d ago

Go to Apply

Retail Sales Associate

Harbor Freight Tools • Cedar Rapids, IA • 2d ago

Retail & Hospitality

182656BRPosting Title:Retail Sales AssociateJob Description: A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work...

2d ago

Go to Apply

Guest Services Representative Home2 Suites Coralville Iowa

Hotel Equities • Coralville, IA • 2d ago

Retail & Hospitality

Part Time Home2Suites Iowa City Coralville, Coralville, IA, US Salary: $15.00 Hourly Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Gue...

2d ago

Go to Apply

Housekeeper Home2 Suites Coralville Iowa

Hotel Equities • Coralville, IA • 2d ago

Retail & Hospitality

Part Time Rooms Coralville, IA, US Salary: $16.00 Hourly Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeper for the Home2 Suite...

2d ago

Go to Apply

Bakery Cake Designer

Hy-Vee Food Stores • Marion, IA • 3d ago

Retail & Hospitality

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting o...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)