Customer Service Representative

Fellowes Brands • Itasca, IL • 5h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13651268

Description

Our most important asset is our people. Who we are, what we do, how we do it and why we are passionate are all centerpieces of why we succeed.

We are proud to be recognized:

Among America\'s Best Midsize Employers by Forbes in 2021, 2022 and

2024

As a Chicago Tribune Top Workplace for four consecutive years

(2021-2025)

*We currently operate in-office Monday-Thursday, with an optional remote day on Friday.

This role is not eligible for employment-based visa sponsorship.*

Role Summary

As the Customer Service Representative, you will provide superior customer service support to B2B customers to meet all their order requirements. You will proactively manage orders and exceptions such as pricing, label requirements, order minimums, promotions and shipping schedules, heavy emphasis on data entry and excel reporting. This role will work closely with other teams including Sales, Forecasting, and Traffic to ensure customer order needs are met and concerns are escalated and resolved. You will be organized and able to multi-task to manage ever-changing priorities based on customer needs and departmental expectations.

In This Role, You Will

Enter and manage customer orders from receipt through fulfillment in

accordance with customer expectations and Fellowes processes.

Run daily and weekly reports to identify order exceptions and

required actions.

Partner cross-functionally with Forecasting, Traffic, Distribution,

and Credit to communicate and execute customer requirements.

Proactively communicate with customers regarding order status and

exceptions, including product availability and shipping schedules.

Provide timely and professional phone and email support to B2B

customers and Sales.

What You Bring to the Team

At least one year of experience in a customer service or

customer-facing role.

High school diploma or equivalent required; some college preferred,

but not required.

Excellent written and verbal communication skills.

Strong Microsoft Office skills, with an emphasis on Excel; Oracle

experience preferred.

Demonstrated ability to meet customer needs while achieving

organizational goals.

Strong attention to detail, time management, and organizational

skills.

The hiring range for this position is \$23.50 - \$25/hr. The base pay actually offered will take into account internal equity and also may vary depending on the candidate\'s geographic region, job-related knowledge, skills and experience, among other factors. An annual incentive may be provided as part of the compensation package, in addition to a full range of medical, financial and/or other benefits, dependent on the level and position offered. An overview of our benefits offering is available here:Fellowes Benefits Overview.

Fellowes Brands - A Family Business Since 1917\ For over a century, Fellowes has been committed to positively impacting people through our culture, relationships and solutions. We have evolved toward relevance wi\ \ \ \ Equal employment opportunity, including veterans andindividuals with disabilities.\ \

PI286453127

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