Customer Service Representative - Cosmetics

Rumpke Of Ohio Inc • Cincinnati, OH • 1d ago

Description

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

Customer Service Representatives receive and respond to calls from customers. The Customer Service Representative will serve as the first point of contact for customers to resolve issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.

Responsibilities of Position:

Answer phones promptly and courteously utilizing company procedures

Receive and respond professionally and courteously to all customer inquiries

Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc

Identify customer's reason for canceling service and attempt to retain customers

Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries

Ensure customer concerns are understood and clearly explain resolution to the customer

Process customer payments and assists customers with RumpkePay as needed

Work in conjunction with other departments to resolve customer issues

Log and record information on customer accounts

Create work orders/interactions, as needed

Work special data entry projects with accuracy and complete in time to meet deadlines

Resolve customer account issues and adjust accounts accordingly with verification from management, as needed

Process online data entry for accounts based designated department

Manage and monitor billing/invoicing, renewals/bids/price increase/tonnage, including maintaining sticker inventory used within contracted areas as needed

Perform other duties as assigned

Supervisory Responsibility:

This position will not manage employees

Skills & Abilities Needed for Position:

Excellent verbal & written communication skills

Ability to maintain a professional appearance and demeanor

Advanced computer proficiency in Windows and Microsoft Office applications and CRM tools

Proven analytical/problem solving skills for the customer and the company

Excellent customer service and data entry skills

Ability to work both independently and as a team, meeting and exceeding call center standards

Ability to research and identify the root cause of issues, make decisions, and solve problems

Ability to react well under pressure and treat others respectfully

Experience & Knowledge Needed for Position:

Bilingual skills are desired, but not required

1-2 years of call center or customer service experience preferred

Physical Requirements in a Regular Workday:

Occasionally lifting/carrying/pushing/pulling a max of 10 lbs

Occasionally stooping/kneeling/crouching/crawling

Continuously sitting

Rarely standing/walking

Additional Working Conditions/Aspects:

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