Field Supervisor (Switchgear)

Vertiv Corporation • Columbus, OH • 2w ago

Job Description

POSITION SUMMARY

A Field Supervisor is responsible for performing supervisory duties in his service region, leading a team responsible for performing start-up commissioning, integration, emergency service and troubleshooting of Vertiv electrical switchgear 480VAC/15KVAC, including PDU, ATS, PDC, circuit breakers, protective relays, plc, meters and other automated devices as well as mechanical repairs and modifications. The supervisor is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives, and others as appropriate. The supervisor will provide technical expertise, safety leadership and accountability for all installed projects, technical support, and T&M work.

RESPONSIBILITIES

Supervise, train and assist other field service technicians while being responsible for all aspects of field service work in the area.

Perform complex troubleshooting, specialized tests, inspections, and appraisals on electrical apparatus and electrical systems.

Supervise large projects requiring specialized skills such as acceptance tests, commissioning of larger substations, supervising "turnkey" projects, detailed power survey and other @types of electrical consultation.

Instrumental in developing tests and inspections in new areas of field services.

Perform job estimating, proposal preparation, fieldwork, scheduling, reports and billing.

Write complete, detailed reports promptly at end of project, using a computer, and accurately process job billing.

Actively involved client interface and business development activities.

Responsible for registering Area associates for training needed to progress in the job progression.

Oversee and schedule all OJT requirements of Area associates to complete training.

Provides guidance to others on complicated situations

Maintain certifications per Job Progression table

Assist in development of Safety and Quality procedures/guidelines

Provide accurate and timely reporting according to company guidelines

Timecards, expense reports, mileage reports, ticket closure, forms et al.

Maintain individual inventory in accordance with company policy

Maintain company property according to company policies

Vehicle, credit cards, PPE, test equipment, laptop, et al.

Provide proper and adequate communication to internal and external customers

Provide estimated time of arrival to the customer for where applicable

Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment

Maintain customer satisfaction rates according to company guidelines

Attend Customer Meetings as required

In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates

Ability to:

Conduct themselves in a high degree of professionalism, and of service delivery

Ability to handle stressful situations and provide a calming effect to customer

High level of diplomacy when interacting with internal and external customers

Maximize productivity by combining service opportunities

Complete all work in an efficient and timely manner

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