Sales Associate - Optical Specialist

Eyeglass World • Springfield, MO • 3h ago

At Eyeglass World, we are more than just an optical retailer, we are a fashion-forward destination where style meets service and quality eye care. With 100+ locations nationwide, we bring customers the hottest eyewear trends, designer looks, and same-day service at prices they love. If you love fashion, thrive on helping people, and want to be part of a team that makes a difference every day, Eyeglass World is the place for you! For more details about Eyeglass Word, visit EyeglassWorld.com (https://www.eyeglassworld.com/about-us) .

Working at Eyeglass World also means you are a part of a larger family of brands at National Vision. At National Vision, we believe everyone deserves to see their best to live their best.

The Optical Specialist is customer-facing role at the heart of the Eyeglass World in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on-brand. This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.

Essential Functions:

Create an Exceptional Customer Experience

Deliver warm, confident, and personalized service at every stage of the visit

Guide customers through eyewear selection, final fitting, and product education

Ensure customers leave feeling confident in both their eyewear and their experience

Support Clinical & In Store Flow

Assist with patient flow and pre exam screenings to support Optometrists

Help ensure smooth transitions between exam, finish, and pickup moments

Serve as a calm, knowledgeable presence throughout the customer journey

Own Finish & Quality Excellence

Perform finishing work including final adjustments, inspections and quality checks

Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation

Prepare orders for pickup and deliver polished, brand aligned handoff

Operate with Precision & Care

Support order entry, tracking, and timely completion

Maintain organized, clean, and efficient finish and retail areas

Identify and resolve quality or service issues proactively

Bring the Brand to Life

Model Eyeglass World service standards, tone, and behaviors in every interaction

Uphold visual, experiential, and operational brand standards in the store

Partner with the store team to deliver a consistent and elevated experience

Education

High School Diploma or equivalent (Required)

Work Experience

1+ year experience in optical, retail, sales, or customer service (Required)

Additional Skills

Strong multitasking, time management and organizational skills (Required)

Clear communication and the ability to educate customers effectively (Required)

Ability to prioritize customer satisfaction at every interaction (Required0

Support store team in shared goals (Required)

Bilingual abilities (Preferred)

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future.?

Our Benefits Include:

Health & Dental Insurance

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Company Holidays

Parental Leave

Employee Eyewear Discount

Focus on Professional Growth and Career Fulfillment:

Training Programs: Develop your skills and knowledge with our comprehensive training offerings.

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