Back to Jobs search

Pharmacy Customer Service Associate

Walgreens • New London, CT • 3d ago

1871374BR

Title:

Job Description:

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.

Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.

Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.

Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.

Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.

Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Auto req ID:

1871374BR

External Basic Qualifications:

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours.

Store:

10483-NEW LONDON CT

Employment Type:

Part-time

Full Store Address:

698 BANK ST,NEW LONDON,CT,06320

Job Function:

Retail

Preferred Qualifications:

Prefer six months of experience in a retail environment.

Prefer to have prior work experience with Walgreens.

Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.

Prefer good computer skills.

Prefer the knowledge of store inventory control.

Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Company Indicator:

Walgreens

Common Location:

698 BANK ST,NEW LONDON,CT,06320-05040-10483-S

Max Rate:

Pay Type:

Hourly

Start Rate:

17.94

Similar Jobs

Medical Front Office - Patient Service Specialist

Select Medical • Colchester, CT • 13h ago

Hospital & Medical

Overview Position: Patient Service Specialist Location: 179 Linwood Ave, Colchester, CT Type of Employment: Part - Time Schedule: Wednesday and Friday 2pm-7pm Compensation: $20.00/hour When patients enter our outpatient...

13h ago

Go to Apply

LPN or RN 3-11p Charge Nurse

Norwichtown Rehab and Care Center • Norwich, CT • 2d ago

Hospital & Medical

5 Star Facility in Norwich, CT! Come join a winning team!! This job is FT 3-11 & 32-40 hours a week. We are seeking 3-11 Nurses. Great opportunity for a LPN or RN who wants to work with a fantastic team! Competitive...

2d ago

Go to Apply

7a-3p LPN/ RN Charge Nurse

Norwichtown Rehab and Care Center • Norwich, CT • 3d ago

Hospital & Medical

5 Star Facility in Norwich, CT! We are seeking all Shifts Nurses. Great opportunity for a RN or LPN who wants to work with a fantastic team! Quality care, supportive management team and rated as one of the top nursing ho...

3d ago

Go to Apply

7-3 CERTIFIED NURSING ASSISTANT

Norwichtown Rehab and Care Center • Norwich, CT • 4d ago

Hospital & Medical

Competitive Pay and 13 Paid Holidays with 401 k Matching Program Are you looking for a change of scenery? Norwichtown Rehab is a 5 Star Facility in Norwich, CT. Stable leadership and consistent staffing. Major Purpose: P...

4d ago

Go to Apply

Physical Therapist Assistant (PTA, Rehab) - Outpatient

Hartford HealthCare • Norwich, CT • 4d ago

Hospital & Medical

THIS POSITION IS ELIGIBLE FOR A SIGN ON BONUS Be the Best at Getting Better. Join over 40,000 Hartford HealthCare colleagues who make a difference every day. Join Our Team as a Physical Therapist - Empower Recovery, Tran...

4d ago

Go to Apply

Manufacturing Technician

Electro Mechanical Specialists, LLC • Bozrah, CT • 4d ago

Hospital & Medical

Manufacturing Technician - Hands-On Role with Training Provided We're looking for a motivatedManufacturing Technicianto join our team. If you have some technical or mechanical skills and enjoy working with your hands, th...

4d ago

Go to Apply

Medical Assistant

Actalent • Windham, CT • 5d ago

Hospital & Medical

Medical Assistant - Make a Difference Every Day Are you a Medical Assistant who thrives in a fast-paced, patient-centered environment? This is an exciting opportunity to be part of a collaborative primary care team where...

5d ago

Go to Apply

Manufacturing Technician

Actalent • Hopkinton, RI • 6d ago

Hospital & Medical

Description Under the direction and guidance of the Production Supervisor, the Manufacturing Test Technician is responsible for testing, troubleshooting, repairing, and modifying developmental and production mechanical,...

6d ago

Go to Apply

Manufacturing Technician

Actalent • Westerly, RI • 1w ago

Hospital & Medical

Job title: Manufacturing Technician Description Under the direction and guidance of the Production Supervisor, the Manufacturing Test Technician is responsible for testing, troubleshooting, repairing, and modifying devel...

1w ago

Go to Apply

Pharmaceutical Manufacturing Technician

Eurofins US Network • Groton, CT • 1w ago

Hospital & Medical

Groton, CT, USA Full-time Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)