Product Manager, Order Management & Renewal Systems

Book of the Month • New York, NY • 2h ago

Every month, hundreds of thousands of orders and renewals flow through Book of the Month's in-house software systems, and we are seeking a Product Manager to own two of the most mission-critical pieces of software at the business: our Order Management System and our Renewal Management System. These mission critical systems are purpose built by our in-house product and engineering teams to support our subscription service and deliver the best new books to our members every month.. This is an ideal role for a technical PM who is equally obsessed with how systems work and how customers experience them.

What you'll do...

Order Management

Own our Order Management System (OMS), which manages the entire lifecycle of an order from the moment a member clicks Ship to the moment it is delivered to our members.

Be responsible for measuring and optimizing our shipping SLAs, and managing the roadmap that gets us there over time.

Work and coordinate with key stakeholders to ensure that all updates are scoped well and releases are coordinated with associated updates to SOPs.

Renewals

Own the product management of our Renewal Management System, which stages and processes payments for members of our subscription service.

Measure and improve involuntary churn through systemic improvements, such as coordinating schedules, evaluating new recurring billing products, and assessing different payment processors.

Develop a roadmap with our finance and engineering teams to prioritize projects and monitoring systems to track renewals and disbursements.

Monitoring & Reporting

Conceptualize and spec detailed reports that allow you to monitor these systems at a granular level, down to every individual member and order.

Operate on the instinct that if you cannot measure it, you do not know it is happening correctly.

About you...

5+ years of experience in a product management role, ideally in transactional product management processing large volumes of orders. E-commerce or subscription experience is required; both is ideal.

Bachelor's degree, likely in a technical discipline.

Strong technical skills and deep experience working with engineers to spec technical systems.

Excellent at communicating technical information to different audiences.

A rare combination of technical depth and customer obsession: these systems directly shape how members experience our product, and you need a real sense for the customer experience you want, plus the ability to translate it into something engineering can build.

Exceptionally high attention to detail. In a renewal system, five errors is a huge number of errors, and you care about getting it right down to the individual human.

Salary Range: $100,000 - $165,000

Similar Jobs

Customer Service Representative

U-Haul • Yonkers, NY • 15min ago

Management & Administrative

Compensation Range: $17.00 to $18.00 Hourly Location: 155 Saw Mill River Rd, Yonkers, New York 10701 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivate...

15min ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Ramsey, NJ • 16min ago

Management & Administrative

1871543BR Title: Customer Service Associate - Temporary Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous,...

16min ago

Go to Apply

Director, Services Operations AI Governance & AI-First Ways of Working

Citigroup • New York, NY • 16min ago

Management & Administrative

At Citi, you won't be running a typical IT implementation. You'll be at the center of redefining how one of the world's largest financial institutions actually operates - from the inside out. Services Operations touches...

16min ago

Go to Apply

Customer Service Researcher

City of New York • New York, NY • 21min ago

Management & Administrative

Job Description IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR ARE REACHABLE ON THE CURRENT CLERICAL ASSOCIATE OPEN COMPETITIVE EXAM NO. 3120. PLEASE INCLUDE YOUR EMPLOYEE I...

21min ago

Go to Apply

Customer Service Reseacher

City of New York • New York, NY • 21min ago

Management & Administrative

21min ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Midland Park, NJ • 1h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1h ago

Go to Apply