Customer Service Representative
Job Title: Customer Service Representative
Department: Customer Service / Operations
Reports To: Customer Service Manager
Position Summary
The Customer Service Representative is responsible for providing outstanding service to customers while supporting daily operational activities. This role involves managing customer inquiries, processing orders, maintaining accurate records through data entry, monitoring inventory levels, communicating with internal departments and external vendors, and handling incoming calls and email correspondence. The ideal candidate is detail-oriented, organized, and proficient in Microsoft Excel and other office applications.
Essential Duties and Responsibilities
Provide professional and timely customer service via phone, email, and other communication channels.
Process customer orders accurately and efficiently in company systems.
Perform data entry and maintain accurate customer, order, and inventory records.
Check inventory availability and coordinate with appropriate departments to ensure product availability.
Communicate with internal teams including Sales, Operations, Warehouse, Purchasing, and Accounting to resolve customer issues and support order fulfillment.
Coordinate and communicate with external vendors regarding orders, shipments, product availability, and service-related matters.
Respond to customer inquiries, concerns, and requests in a courteous and professional manner.
Answer incoming calls and route calls to the appropriate departments or personnel.
Monitor order status and provide updates to customers as needed.
Prepare and maintain reports using Microsoft Excel.
Assist with filing, documentation, and administrative support tasks.
Identify and escalate customer issues when necessary.
Maintain compliance with company policies, procedures, and service standards.
Support special projects and other duties as assigned.
Required Qualifications
High school diploma or equivalent required; associate degree preferred.
Minimum 1-2 years of customer service, order processing, or administrative experience preferred.
Strong verbal and written communication skills.
Excellent organizational and time-management abilities.
Ability to multitask in a fast-paced environment.
Strong attention to detail and accuracy.
Professional phone etiquette and customer-focused attitude.
Technical Skills
Proficient in Microsoft Excel (data entry, spreadsheets, basic formulas, sorting, filtering, and reporting).
Proficient in Microsoft Outlook, Word, and other Microsoft Office applications.
Experience with ERP, CRM, or order management systems preferred.
Ability to learn new software and systems quickly.
Key Competencies
Customer Focus
Problem Solving
Communication Skills
Accuracy and Attention to Detail
Teamwork and Collaboration
Organization and Planning
Time Management
Adaptability
Job Type & Location
This is a Contract to Hire position based out of Ontario, CA.
Pay and Benefits
The pay range for this position is $24.00 - $24.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Ontario,CA.
Application Deadline
This position is anticipated to close on Aug 22, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
