Bilingual Korean Community Outreach Associate

Robert Half • Los Angeles, CA • 1h ago

Description

The Community Outreach Associate is responsible for delivering exceptional customer service to members and seniors visiting one or more Medicare community centers. This Community Outreach Associate serves as a visible representative in the community, helping to build and maintain a positive reputation through professional, culturally sensitive, and service-oriented support. This is a customer-facing position with sales responsibilities. The ideal candidate is passionate about supporting seniors, providing in-language assistance when needed, and helping community members better understand their healthcare and Medicare options.

Schedule: Full-time, 40 hours per week; must be available to work some Saturdays.

Key Responsibilities

Provide excellent customer service at one or more community center locations.

Offer in-language support to members regarding benefits, services, and access to care.

Serve as a Medicare resource for community members by answering questions about Medicare options.

Plan, schedule, and coordinate health and wellness events at the community center, including logistics and setup.

Communicate and coordinate general building repair needs with the appropriate facilities contact or department.

Maintain inventory of office equipment, supplies, and promotional or marketing materials.

Track visitor traffic and monitor use of center services.

Conduct routine inspections to ensure equipment is functioning properly and the center remains well maintained.

Manage the use of community space for classes, activities, and trainings while ensuring safety, cleanliness, and organization.

Identify and help develop programs and activities that provide value to members and increase community engagement.

Participate in community outreach events to promote services and benefits, including festivals, sponsored events, holiday celebrations, and culturally specific gatherings.

Represent the organization professionally in community settings and support membership growth and engagement efforts.

Perform other duties as assigned.

Benefits: Health, Dental, Vision, 401k, and Sick Time Off.

Requirements

Qualifications:

Bachelor's degree in Business, Marketing, Communications, or a related field; equivalent experience may be considered.

Minimum of 1 year of customer service experience.

Minimum of 1 year of marketing experience preferred.

Experience working in healthcare, nonprofit organizations, or with senior populations preferred.

Event planning or event coordination experience is a plus.

Experience working with ethnically diverse communities required or strongly preferred.

Strong interpersonal, communication, and relationship-building skills.

Ability to work in a customer-facing, community-based environment with professionalism and cultural sensitivity.

Active California Life and Health Insurance License required, or ability to obtain the license within 2 months of hire.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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