Associate Patient Care Coordinator

UnitedHealth Group • Las Vegas, NV • 2h ago

Requisition number: 2378419

Job category: Healthcare Delivery, Patient Services

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: This is a full-time position, 10-hour shifts, 4-days per week in between the days of Monday - Friday, 7:00AM - 7:00PM. Supervisor will determine the schedule.

Location: 4475 S Eastern, Las Vegas, NV

Primary Responsibilities:

Responsible for greeting patients upon arrival and checking patients into department

Ensure demographics including insurance information are correct in APM, updates both as necessary

Schedule appointments as necessary

Enter charges correctly and collect appropriate payments

Answer phones and take messages or route incoming calls as per company policy

Document all calls and messages appropriately according to company policy

Responsible for waiting room management and implementation of efficient customer-friendly processes

Work with clinical team staff to ensure smooth patient flow

Communicate with clinical / clerical personnel about service issues and complaints

Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas for coverage needs

Answers phone, takes messages and routes calls appropriately

Adhere to the standards identified in the Employee Policy Manual

Cooperate with other employees to achieve specific team goals

Completes other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED

1+ years of customer service experience with strong communication skills both in person and via phone

1+ years of Microsoft Office experience

Preferred Qualifications:

1+ years of experience in a medical office or medical environment

Previous experience with medical insurance

ICD 10 and CPT coding experience

Prior experience with EMR computer applications

Working knowledge of medical terminology

Working knowledge of general office procedures

Bilingual (English / Spanish)

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

RPO #RED

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