JOB REQUIREMENTS: Overview The Assistant Store Manager is the second
person in charge of the store and is responsible for the successful
operation and profitability of the store which includes training,
directing and monitoring all department staff. Responsibilities
Customers are greeted and serviced per company standards of World Class
customer service. All company managers are expected to be professional
and provide appropriate leadership for the staff. Customer complaints
are handled appropriately and per company policy. The store is inviting
and shoppable. Products customers want to buy are in-stock. Special
orders are handled appropriately and per company policy. Ensures the
phone is answered per company standards and is on the sales floor
assisting customers, directing staff and attending to all departments at
least 75% of the time. Training staff on how to give exemplary customer
service and ensuring staff is held accountable. Ensuring staff is in
compliance with applicable state and/or county food safety
certifications and registration. The Assistant Store Manager is
responsible for ensuring that the store is meeting and/or exceeding
expectations in the following areas: Store and department sales and
Sales per Labor Hour Ratio Average Ticket, Customer Count, Cost of Goods
Sold for Produce EBITDA Ensures product is ordered from the correct
vendors in order to receive the correct discount and maintain margins.
Ensures in-stock conditions meet company standards Product mix is
monitored, including: regular analysis of departments to keep top
sellers and discontinue extremely slow movers; new products are brought
in per company policy. Ensures perishables are rotated and stocked per
company standards. Mark-downs are managed per company standards.
Responsible for assisting the Store Manager in hiring, training and
managing all store personnel per company standards. Trains store
personnel, assigns tasks, and is accountable in accomplishing tasks.
Ensures master and daily schedules are accurate, complete and meet store
needs. Schedules are posted in a timely manner and tasks are assigned on
a daily basis using company tasks sheets. Partners with department
managers to share staff to accomplish tasks as needed on a daily basis.
Trains and monitors staff to ensure store is viewed as a whole,
assisting customers in all areas. Partners with department managers to
cross-train staff to accomplish all needed tasks. Partners with staff to
ensure adequate product knowledge to meet customers\' needs, training
staff on where to find answers to customer questions by utilizing store
resources. Assists the Store Manager in completing and conducting all
store staff performance evaluations with input from the department
managers. Assists in granting wage increases when appropriate.
Interviews and hires for store needs with input from department
managers. Addresses all performance and/or disciplinary issues
appropriately and in a timely manner with the assistance of Human
Resources. Maintains clear and direct communication with store staff
which includes helping conduct monthly staff meetings and posting
company information and announcements. Responsible for ensuring safety
guidelines are followed at all times. Ensures that all Ulti-time edits
are made in a timely manner. Responsible for assisting the Store Manager
in training, coaching and developing store personnel. He/she encourages
staff to increase their nutritional and product knowledge. He/she
answers (and ensures store staff answers) customer questions per company
standards and policies, including the use of Structure/Function
statements and/or statements of nutritional support. Successfully
completes operational responsibilities (daily schedules, checklists,
opening and closing). Ensures store paperwork/reports are completed in a
timely manner (including Monthly Mgr\'s Report). Efficiently and
accurately completes the DSR and Manager\'s Cash. Responds to all Dept.
Manager calls when on duty and assists with coverage for lunches and
breaks. Occasionally managing business disruptions to daily business
such as loiterers, solicitation, emergency weather situations, bathroom
misuse. Works a schedule based on store needs including evenings,
weekends and scheduled for 45 hours per week. Coaches staff on how to be
supportive of decisions made by home office, listens to directions from
home office, following through and correctly performing the job
assigned. Reads and follows communications (memos, faxes, emails) from
home office. Remains flexible to changing work demands in order to
accomplish goals. Managers are expected to be leaders in the workplace,
setting the standard of excellence required through their job
performance and professional demeanor. Although this is a general
outline of job responsibilities all employees are expected to be \"hands
on\" and do whatever it takes to get the job done and make the company
thrive. ** OTHER EXPERIENCE AND QUALIFICATIONS: Qualifications
High school diploma or GED required 1-2 years management experience in
grocery and/or related retail experience, natural foods industry a plus.
Able to manage changing priorities. Ability to pass applicable food
safety training courses and/or testing to obtain certifications as
required by state and/or county law. Must be able to obtain forklift
certification. Maintain compliance by keeping food safety certifications
up to date through continuing education and registered with the
appropriate agency if applicable. Possesses a sense of urgency in the
completing tasks and is highly organized. Possesses excellent customer
service skills. Ability to take direction and follow through. Must be
cashier trained. Proficient in MS Word, Excel and Outlook required This
job description is not an employment contract. It does not guarantee a
job or that the above listed duties are the limit of responsibilities.
The job and job description are subject to change with and without
notice. Employees are required to accomplish any and all tasks assigned
to him/her by their Manager and/or other Store Support Center manager
that might not be listed in this job description. ** APPLICATION
INSTRUCTIONS: Apply Online:
https://careers-naturalgrocers.icims.com/jobs/32992/assistant-store-manager/job?mode=view
