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Hotel Front Desk Clerk/Night Auditor

Spirit Mountain Gaming, Inc. • Grand Ronde, OR • 6d ago

Description

TITLE:

Front Desk Clerk/Night Auditor

LAST UPDATED:

December 20, 2023

DIVISION

Guest Services

DEPARTMENT:

Hotel

REPORTS TO:

Lead

FLSA STATUS:

Non-Exempt

COMP LEVEL:

Summary: Performs Front Desk Clerk and RV Park duties; audits and balances daily charges for the Lodge.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

Essential Job Functions:

Greets, registers, and assigns rooms, park models, and RV Spaces to guests; issues room keys and escort instructions to Bell staff.

Responds to guest questions, situations, and concerns, in a professional and positive manner.

Acts as a lead front desk agent with regard to guests in the absence of the lead.

Maintains records of room availability and guests' accounts; posts charges such as room, food, liquor, or telephone to the ledger; computes bills, collects payment, and makes changes for guests.

Books and confirms reservations.

Schedules guest wake-up calls and reservations for the following day.

Reviews daily transactions such as room charge postings and payments.

Reviews and reconciles guest folios.

Transfer charges and deposits to master accounts.

Verify all charges are assigned to the appropriate departments.

Responsible for correcting any front desk clerk errors that are found and noting these in night audit notes for leadership.

Reconciles credit cards, batches, and transmits daily credit card transactions.

Reconciles Sonifi for TV, movies, and music activities against nightly ledger entries and audit reports.

Prepares nightly audit reports.

Spirit Mountain Standards:

Delivers Spirit Mountain's Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGI's Pride Values, Brand Promise, and Business Vision.

Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Title 31 Regulation requirements.

Follows all Corporate and departmental safety policies and procedures.

Required Knowledge of:

Principles and practices of hotel reservations, room assignments, and charges.

Current trends in the hospitality industry.

Accounting and bookkeeping techniques.

Computer hardware and software applications.

Methods and techniques of guest service in a high-volume environment.

Utilizing a multi-line phone.

Required Skill in:

Ability to work independently and make guest decisions in the absence of Leadership.

Reviewing and analyzing financial records and reports.

Calculating discounts, interest, commissions, and percentages.

Monitoring and providing guest service.

Operating computer hardware and software applications.

Communicating both orally and in writing.

Establishing and maintaining effective working relationships with others.

Maintaining transactions and guest paperwork.

Cash handling in a high-volume guest environment where consecutive transactions occur involving cash and/or debit/credit cards.

Education, Experience, Licenses, Registrations, and Certifications:

Associate's Degree in business, accounting, or a related field, one (1) year of computerized account data entry, one (1) year of cash handling experience, and one (1) year of hotel or guest service work experience, or equivalent combination of education, training, and experience.

Candidates being considered for this position will be required to complete a math assessment.

High-security gaming license issued by the Grand Ronde Gaming Commission.

Must be at least 18 years of age.

Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of or receive certain health vaccinations.

Environmental Factors and Conditions/Physical Requirements:

Work is performed in an office and hotel environment.

Work is subject to sitting, standing, walking, bending, reaching, kneeling, and lifting up to 10 pounds.

Work is subject to frequent use of hands to finger, handle, feel, and reach with hands and arms.

Equipment and Tools Utilized:

Equipment utilized includes personal computer, standard office equipment, audio/video equipment, and two-way radio.

The above statements are intended to describe the major duties and responsibilities performed by this position and the employee acknowledges receipt of the job description.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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